First Group Breakers Resort - Official

Three swimming pools were nice

I’ve been a loyal guest of the Breakers Resort since childhood, but my recent stay in Room 229 was nothing short of appalling. This once-beloved destination has plummeted to rock bottom, offering an experience that was shockingly subpar and downright intolerable. From the moment we entered, the room reeked of stale, soiled odour. The air conditioning was non-functional, leaving us sweltering in the heat. Damaged tiles marred the floors, and filth greeted us at every turn. The bathroom was a disaster, with swollen walls, peeling paint, and a broken mirror. The shower lacked a proper soap holder, while the kitchen was a cockroach-infested health hazard with filthy, mismatched dishes and a bin missing its lid. The furniture was stained and filthy, the bedding torn and mismatched, and the TV remote broken. Storage options were non-existent, with cupboards either sealed or unusable. Forced to eat out due to the unit’s unsanitary conditions, we incurred unplanned expenses, only adding insult to injury. To top it all, the resort staff were unsympathetic and unhelpful, passing the buck to an unnamed “agent” with whom I had no prior dealings. Promises to resolve issues were broken, leaving us to endure sleepless, mosquito-ridden nights and escalating frustration. This stay not only ruined our holiday but also left us physically unwell. Breakers Resort failed on every front—hygiene, comfort, and customer service. I will never return, and I strongly advise others to steer clear. If you value your time, money, and health, look elsewhere. I demand full reimbursement for my stay and compensation for the additional meal costs forced upon us by this travesty of a vacation.

Disappointed for 4* Rooms are not 4* standard. Sleeper Bed not made up for the other 2 adults booked. 1 teabag given for 6 adults in the unit, when I called reception she said thats all they give you. Not helpful. Rooms smelled of sewerage.

House Keeping is terrible here!!! On arrival the door to the apartment was not opening and our porter even said that this door has been a issue, the room pones were down for the entire stay. Not even informing the guest that it was down. we had to walk all the way to reception should we require anything. The room was not even stocked with toilet paper after being serviced on the first day, we had to go all the way to reception to ask for toilet paper. The room housing keeping of the apartment wasn't good at all. House keeping really needs a big wake up. The floors were always dusty even after being cleaned. The apartment 907 , has black mould on the wall near the dining area. Overall the resort apartment was very neglected.

Amazing Stay Had an amazing stay. The hotel is clean and staff are friendly and helpful. The resort is close to everything in Umhlanga

Great view from room. Hotel is a little dated could use upgrading, locating is good, staff very friendly and accommodating. Great ocean view from room.