Castello di Ugento

Beautiful hotel, room and staff.

Lovely stay in Castelli di Ugento. Peaceful Friendly Helpful Clean Warm Really nice!

The atmosphere of the castle was absolutely beautiful. You’re in an ancient castle yet everything is so pristine and high tech. The rooms are luxurious, the bed is so comfortable, and everything is clean and well kept. It’s cozy, quant, magnificent, and grand all at the same time. The service was fantastic. We would WhatsApp Mirko or whoever was at the front desk whenever we needed anything. They were always so accommodating and on point with their recommendations. They make everything very easy by making reservations and mapping out cities for you. We would definitely love to go back. Highly recommend!

Sono stato invitato a festeggiare un compleanno di un'amica presso questa bellissima struttura. Gli ambienti sono molto belli, ben ristrutturati, conservando il fascino antico del castello. Bellissimo e accogliente e il giardino. Forse la cosa migliore di tutta la struttura. Il ristorante è elegante, il personale è cortese e professionale. La cucina vorrebbe essere ricercata e internazionale, ma alcuni piatti sono ottimi come il piccione o il pesce ombrina freschissimo e ben cucinato, ma altri come l'insalata e alcuni antipasti presentano degli accostamenti discutibili. Avevamo anche chiesto che fosse preparata una torta per festeggiare il compleanno, ma il giorno prima ci veniva comunicato che la richiesta era stata persa. Abbiamo quindi dovuto acquistare in tutta fretta una torta in pasticceria, portandola con noi. Conto finale elevato, non per la qualità degli alimenti ma per la cucina non sempre all'altezza e per il servizio. Abbiamo anche dovuto attendere per oltre 20 minuti l'addetta alla cassa che non si sapeva dove fosse. Poi si è scusata, dicendo che era stata trattenuta da degli ospiti. Dulcis in fundo, abbiamo notato che sul conto era stata aggiunta la somma di 20 euro per "servizio torta". Una vera caduta di stile!

This beautiful hotel is located in the town of Ugento in southern Italy. It is a restored castle, its rooms are comfortable and very well decorated. The service is excellent!! The second level is the original rooms of the castle with frescoes dating back from 1695. The hotel restaurant is one of the best in the region. with exquisite wines from the Puglia region. It is close to santa maria di Leuca snd other little towns like Otranto and Treccia I Highly recommend this Hotel and the restaurant !!!

The hotel is beautiful. We really liked our room. Some things that could be improved: 1) a tour of the property would have been nice. 2) wine upon arrival was suppose to be included in our reservation but unfortunately even after asking Isabella for it, we still didn’t get it. She said the next time we visit the property we will get it. Very poor customer service. 3) a little more attention to detail when cleaning the room would be good. I included some photos of areas that needed better cleaning. Using bleach to clean the mildew in the shower. And daily cleaning of the air vents (which are very easy to reach) should be done. 4) the shower light kept turning off and on. Needs repairing. 5) Great Chef! Just wish we had veal instead of pork as indicated in the recipe we received. I believe this was done to save money for the hotel since it’s cheaper to have pork. We won’t be back to this hotel. I know there has to be better service elsewhere. Sam and Tony were GREAT!!