Pacific Rim Guest Lodge - Adults Only

During my stay, I encountered several issues, particularly with the bathroom facilities. The shower door lacked clear instructions on whether it should be pushed or pulled, which led to confusion during use. Despite this, I used the facilities with reasonable care. However, upon checking out, I was informed that the shower door hinge had been damaged, and an excessive charge of about CAD 600 was deducted from my credit card without my prior consent. I would like to highlight the following points: Lack of Clear Instructions: The shower door did not have any markings or instructions indicating whether it should be pushed or pulled. If there was any misuse, it was due to the absence of proper guidance, which is the responsibility of the establishment. Unsubstantiated Damage Claim: The owner claimed that the hinge was damaged due to improper use. However, if improper use had occurred, the glass panel would have likely been the first to break, not the hinge. No evidence was provided to substantiate the claim that the damage was caused by my actions. Excessive Charge: The amount charged for the repair (over CAD 600) appears disproportionately high for a minor hinge repair. Unauthorized Transaction: The deduction was made from my credit card without my authorization, which is a violation of standard payment practices.

We had a booking here and a week before our trip my partner got into a biking accident and required surgery. I would like to put a disclaimer that I know that our booking was nonrefundable - I was hoping given the nature of what my partner and I were going through with the accident, and the fact that they were able to resell our rooms full price, that some empathy and understanding could be shown. I even had people that could have gone in our place but they refused to even let us do that, although we were already charged full price. When I reached out with our situation to Robert from reservations, he was not understanding of the situation we were in, and in fact gave me pressured deadlines (same date I reached out to him by 6 pm) to cancel our trip when I had indicated I was about to get on a flight back home to my partner, as I was currently on the other side of the world. He was unclear in emails and text messages about giving us a refund, which I have full proof of, and ultimately pressured us to cancel to get any chance of a refund. Once I cancelled he refused to understand the mixed messages he gave on email, and refused to give us back our money while he rebooked our rooms and made close to 1000 bucks on it. I also requested to speak to the owner in which he ignored. So now, he not only was able to re sell our rooms full price and make 1000$ off of new customers, but kept our full payment of 1000$. I would avoid staying here due to the headache you will have to deal with communicating with Robert, it was a nightmare especially with what we were and still are going through with my partner’s accident.

Our experience at the Pacific Rim Guest House was overall positive. Large room with two comfy beds. Very clean. Some of the amenities could have been upgraded (toiletries and coffee provisions), but for the price point, it was fine. The grounds were a bit junky/messy..... would be nice to have that cleaned up, but if you look up, there are some nice views of the mountains and great star gazing.