Executive Inn and Suites Tyler

Trigger Warning: violence, emotional abuse, and Police involvement. I have never in my life experienced this level of insanity!!! I’m still absolutely flabbergasted by the situation and actually had to involve the police. We arrived to town extremely late (around 1:30am) with my family, and my 7 month old infant, after a very long drive through the night. We requested the first floor, if available, because of the baby but unfortunately one was not available. Bummer, but ok. They put us upstairs (208) after about 20 min or so of messing with the AC we realized it was definitely broken and the thermostat already read 85°- obviously we couldn’t stay in there with the baby. The employee on site came up, agreed it was too hot and moved us rooms. From the moment he unlocked the door of 216 my skin started to crawl. It was in the farthest back corner of the complex and looked as if something really bad had happened there, stains across the ceiling, the door had been bashed in multiple times, what appeared to be scratch marks everywhere, and the final straw was pulling back the bed sheets to see what appeared to be a literal blood stain on the sheets. I called down to the front office almost in tears. I explained that there was absolutely no way we could stay here and I was sorry to be the person to complain but I would like a refund and we would just get on our way. He said he couldn’t issue a refund because he wasn’t the manager and that I would have to speak to the manager the following day. Distraught, I agreed to stay, so I could speak to the manager the following morning, but only if the attendant could find us a semi- acceptable room for the night. It’s now around 3:30am and we are moved to yet another room. I again asked if anything opened on the first floor if he could please notify us and we would just finish out our stay there. He assured me it was fully booked for the weekend. At around 7:30 the next morning my husband went check to see if the manager was in (he was not) and to get us some breakfast from the “continental breakfast” included. The coffee machines were out and several guests were waiting for the front desk attendant to make some more. My husband asked where the breakfast was and the man pointed to a dirty/broken down waffle maker and said “there, waffles”. Meanwhile another guest was using said waffle maker and couldn’t get it to work properly and was asking for help but the attendant ignored him telling him it worked just fine and that it’s done when you see steam. The guest went to flip it, saw steam and opened it, batter went flying everywhere and a half baked waffle fell off the griddle. Can’t make this stuff up if I tried. So, now after not having any coffee or breakfast we got ready for an event in town. At around 9:30 I went to the office to see if the manager was there yet. The same nightshift attendant was still there and said the manager wouldn’t be in till 10. So, despite our event beginning at 10, I w

Close to Tyler Pounds Airport. Easy online booking from the website. Easy & friendly check-in. A/C worked. Comfy beds. Clean & updated room. Older place, but freshly painted and decorated. Ample parking. Good price, too! No complaints.

Nice stay here. Bed was comfortable, and room was clean. Breakfast was sparse, and better for a grab and go situation than to sit there and eat. You can, but no TV on, and very quiet with desk staff there the whole time. Not very relaxing or private feeling. Owners/staff was very pleasant though. This location worked for us in our travels.

Diego Monje has checked me in at the Oakland location gave me great service. Offering me a great room on the first floor with a view of the water. Because my family who I was supposed to stay with contracted Covid I needed to extend my stay several times and each time Diego was efficient and kind. People like Diego are the backbone of their organizations and have made me a loyal customer. Romeo Simard 510-358-6332

My family of 3, including a 2 year old, had a very pleasant stay. The bed was really comfortable and the pillows were just right. Room service was great. They cleaned our room everyday. We stayed here 3 days. The staff was very friendly. Location is also great, close to Whataburger, Walmart, Sonic, and Tacobell. There’s a 100 dollar deposit when you check in but they put it back on your card after you check out, as long as the room is not damaged or has anything missing. We’ll definitely be staying here again when we come visit Tyler, Texas.

Hotel was nice but by a major road and the 2nd door was noisy due to the road traffic . We stayed back in august and was on the 1st floor and the road noise was nothing we will be back to visit again either way.

Clean place for the price, excellent location. Some websites mentioned about free breakfast, but that's not available here. Clean bathrooms spacious rooms. Check-in and check out times are better than many other places.

In making the reservation directly with the property, the staff was nice. We arrived at midnight via Uber and checked in through a security night window. 1st room smelled like smoke. They changed our room. Bed was confortable. Room was clean. Toilet paper holder was falling off the wall. We had no car and their website shows a breakfast area. They told us in the morning they do not offer breakfast even though you can see the juice/coffee machines and places to sit for breakfast. They kept their lobby doors locked during the day and only let us communicate through the night security window. We were very dissappointed in this property. They may want to take the photos off their website showing the breakfast area and keep their lobby doors open during the day. Will not stay there again.

I am a disabled woman and my husband and I had to find a place to stop at 3 am from driving long distance. I called before hand to ask if they accepted customers after a certain time and service animals. They allowed us to check in late unlike other places but did not allow pets. Their policy is if you have a pet it’s $15 per pet. I did not mind paying the $15 because I need my service animal, although by LAW you can bring your service pet any place no matter the policy. When checking out the so called manager was so rude to me and refused to give my deposit back because of my pet. The deposit is $100 and a pet fee is $15 so how does that add up to $100? I do not recommend staying here ever, even if it’s the last place open. They are owned by location so there’s no other person to go to higher up to talk about this and that really upsets me.