La Quinta Inn & Suites by Wyndham Tyler South

We stayed at this location before. Tyler is our hometown. We moved away about 9 years ago. We enjoyed our stay at the hotel. Convenient to everything we do. Great restaurants and shopping all within minutes of the location.    Friendly greeting at check in/out. Perfect breakfast (complimentary!)for us. Great staff made us feel right at home.

I had a bad feeling from the moment I first checked in. The front desk clerk was not very friendly, but the first night went okay. I checked out early the next morning, and had intended to inform them that I would need another night. Seeing no one at the desk, I had to go on to work. I meant to call them from work, but got tied up and didn't call until 11:12 a.m.--only 12 minutes after check-out...... They had already moved everything out of my room without at least calling or checking with me! ANY motel will give you at least 30 minutes after check-out without removing your bags--unless they have some kind of hang-up. Why I didn't leave work and go pick them up and get out of there is beyond me, but I just told them to extend my stay. That night, I checked in and got my suitcase from the front desk where they had put it. Two things were missing, so I went down to the front desk--and this is where it gets bad. The desk clerk told me I needed to go back up to my room and check my bag again for the missing items. He also refused to give me his name and said I was entitled. He was right --I'm entitled to not have them handle my personal property or be treated like some belligerent fool. Anyway, I thought that odd that he told me to look for my things again, but would later understand why--HE KNEW WHERE THEY WERE. He had "hidden" them in a secret compartment of my suitcase that I didn't even know existed. I had recent bought it and only taken one other trip in it to Maui a few months earlier, and never noticed the area he had hidden things. I called corporate, and corporate called the desk. THE SAME GUY TOLD THE LADY FROM CORPORATE WHERE MY THINGS WERE, BUT STILL WOULDN'T TELL ME!!! Stay far, far away from this place unless you want them putting their paws on your personal belongings, playing head games with you, and generally being creepy.

The room was very clean

The employees are amazing! Everyone was so nice. The pool was nice and warm, loved that it was ventilated.

Staff was friendly, room was clean, area was quiet.

Very nice and clean