Residence Inn Tyler

We visit a couple times a year and bounce around to the various hotels in south Tyler. In more than 20 years, never were we charged for parking. The confirmation I received from this hotel made no mention of this and listed the total charge amount. On check out, my bill was $21 higher due to parking charges. On check-in, there was no mention of a parking charge nor did they even ask if we had a car. No one asked for a license plate or anything. There are no signs posted in the parking lot mentioning a fee for parking. When I mentioned this, I was informed that the parking charges are listed in the property information when booking if you scroll down far enough. Really? This is sneaky and underhanded and I wonder how many people are charged for this without their knowledge. Again, the confirmation email with your total does not list this. The property itself is fine but in dire need of a renovation. We were checked into a handicap room without requesting it and it wasn’t very comfortable. Big pool but a tiny gym. Bad breakfast.

Family gathered here for a quick weekend together. We often met in the lobby to visit in the evenings. Hotel is pet friendly which was a must for two of our family groups.

The room if a fantastic set up- like an efficiency apartment. Very well laid out. The hotel was clean, remodeled, quiet and convenient. Breakfast was good and the staff was very friendly.