Verified traveler
5. lokakuuta 2023
Manage your expectations
You are paying for the beach location and not much else. For the price point of $300+ night (because I travel in Boston and NY) I thought the accommodation would have been slightly more refined. It’s an aging property in need of a complete redo. The locks on the doors to the rooms (I had 2 rooms) were both a little sketchy. Took effort to line up the deadbolt and even then did not feel secure. It was weird to not feel safe given I was at a little beach town; especially where I normally travel.
I had to sweep the floor upon arrival. Bathrooms and tubs are showing significant wear and tear; staining, clogged drains, rust, etc. the furniture in one of the rooms was dirty and stained and walls were not wiped clean. The daily cleaning meant fresh towels and empty garbage, don’t expect your bed to be remade or sheets changed. We were their for only 4 days so not a big deal but still not what larger hotel chains provide (again price point expectations).
The staff at the front desk offered dinner recommendations and organized beach chairs for rent and tended to my requests as best they could. The impression I got was that they were over-worked and a little stressed out. The type of staff that you feel like you are “putting out” which is never the way you want to feel when traveling. The hotel management should really consider this carefully. The brand owns a lot of properties in Tybee and Savannah and probably elsewhere. This particular location does not serve the reputation.
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