Vieraskäyttäjä
29. helmikuuta 2024
The place is rundown and not well cared for or cleaned. The good: - The location is amazing. - The size of the 3 bedroom suite is quite spacious. - The kids loved the pool. The bad: - Check in is at 4pm. I called about early checkin and was told that the rooms wouldn’t be ready until 4pm. That’s fine, early check in is not a guarantee. We arrive for 4pm and the rooms aren’t ready. I ask for an ETA, they weren’t sure. We weren’t able to completely checkin until after 5:30pm. The really irksome part was when the associate on the phone tried to tell me some incorrect take about check in times like I’d never checked into a hotel before. - The tv in the sitting area of unit 4 didn’t work. They came to look at it but we’re unable to fix it. - The air conditioner in the sitting area of unit 4 was leaking causing the sod and carpet to be soaked. They were able to come and fix it. - The dryer in unit 1 didn’t work. They came to look, but we’re unable to fix it. - One of the tv remotes was missing in unit 1. The ugly: - Please do believe the reviews about needing to bring your own cleaning supplies. After having delayed checkin, the rooms should have been spic and span, right? Absolutely not. The floors looked like they hadn’t been cleaned, at all, in either unit. The refrigerator in unit 1 was filthy, we had to clean it. The areas around the beds in unit 1 had trash, dust and dead bugs which indicates the areas hadn’t been cleaned in awhile. There was a musty smell in unit 4 due to a leaking air conditioner. The shelf where the refrigerator sits was pretty filthy in unit 4. We also had to go and sanitize all the the bathroom surfaces because they didn’t look clean. There was also mold all along the base of the small shower in unit 4. There was lots of visible water damage and there’s carpet so there’s likely lots of mold.
Käännä