The Sebel Twin Waters

Loved the tranquility of Sebel Twin Waters. The pools were AMAZING! Our accommodation was comfortable and perfectly appointed.

Would definitely stay here again Absolutely amazing the 2 bedroom apartment was perfect. Looking over the lagoon.

A beautiful resort. Brilliant that you could use the Novotel facilities as well.

Initially I thought that these apartments were quite good. They are very spacious and well located but then I started to see where they had not been maintained. On top of a LOT of wear and tear we then found a major mould problem above the dining room table. Then went to put some stuff in the bin and found a major maggot infestation. Blinds were tattered. The view out the kitchen window was some rusting old satellite dish. The basin in the bathroom was loose. Drain pipes were rusted through making it impossible to leave the apartment when it was raining without getting soaked. (see photos). Problems started at check in. Demanded an extra payment despite everything having been paid in full. Tried to claim it was a booking on ******* which they hadn’t received payment from. Had to get the travel agent American Express involved to reverse it. They refused to record my Accor membership against the booking, despite the fact that I wasn’t expecting any points as it was an external booking. Definitely not the standard that I would expect from an Accor property. Probably should have read the other reviews before booking as it would seem this experience is quite common.

Problems started at check in. Demanded an extra payment despite everything having been paid in full. Tried to claim it was a booking on ******* which they hadn’t received payment from. Had to get the travel agent American Express involved to reverse it. They refused to record my Accor membership against the booking, despite the fact that I wasn’t expecting any points as it was an external booking. Eventually got to the room. Nice setup, would have been very good 10 years ago but now has a LOT of wear and tear. Bench tops are chipped. Only one bedroom air conditioned. Bbq rusted. Outdoor fridge rusting away. Probably should have read the other reviews before booking as it would seem this experience is quite common.

The service and standards have definitely dropped. We booked/paid for a lagoon view apartment only to be placed in a room that overlooks the back bushland, see pic. When we questioned the room we were told that it was lagoon view as we could see some water (yes, from a bedroom window). Small 1 x 375ml soft drink for loyal members (Gold). Light bulb hanging from wire in bathroom, multiple lights not working, dirty bed side tables......like I said the service and standards have dropped and they just don't seem to care.