Courtyard by Marriott Tuxpan Veracruz

I only stayed one night, didn't use the closet, checked out, and on my way back home, I found that the administration had made an improper and unauthorized charge to my card for a supposedly missing item. I called the front desk and they claimed that two hooks were missing from the closet that I never opened. The receptionist told me that her supervisor had checked, to which I replied that they should make an inventory of the items in the closet for guests to sign when checking in and out to ensure that everything is there. I emphasized that I didn't even take the complimentary cream and soap I used; I left that too. I told them to check with their cleaning staff, to whom I had also left a tip. I wasn't going to say anything about the towels, but since I'm on the subject, the bathroom towels are worn out and super thin. They dry you off and seem clean, but it's obvious that they haven't been replaced in a long time. When I saw this, I unmade the bed to check the condition of the sheets and pillowcases. We travel regularly to Tuxpan, Veracruz, and the Courtyard Marriott will no longer be an option for us to stay at.

Bonito hotel, con recamaras comodas y personal muy amable. Tal vez un poquito de variedad en el menu del restaurante no cairia mal, pero lo que ofrecen esta rico y bien servido. Sin duda volvería a hospedarme.

La atención de Nubia desde el check in, poco atenta de malas, no encontraba según ella la reservación, en ningún momento te da la bienvenida, toallas percudidas, una barrita de jabón, poca luz en la habitación. Parece motel de paso bien caro.