Courtyard by Marriott Tuxpan Veracruz

I only stayed one night, didn't use the closet, checked out, and on my way back home, I found that the administration had made an improper and unauthorized charge to my card for a supposedly missing item. I called the front desk and they claimed that two hooks were missing from the closet that I never opened. The receptionist told me that her supervisor had checked, to which I replied that they should make an inventory of the items in the closet for guests to sign when checking in and out to ensure that everything is there. I emphasized that I didn't even take the complimentary cream and soap I used; I left that too. I told them to check with their cleaning staff, to whom I had also left a tip. I wasn't going to say anything about the towels, but since I'm on the subject, the bathroom towels are worn out and super thin. They dry you off and seem clean, but it's obvious that they haven't been replaced in a long time. When I saw this, I unmade the bed to check the condition of the sheets and pillowcases. We travel regularly to Tuxpan, Veracruz, and the Courtyard Marriott will no longer be an option for us to stay at.

Over all everything was excellent just that the hotel looks like it could use maintenance outdoors, the room was perfect.

the property was fine. there was some construction on the property and the noise was not pleasant. a comfortable chair was lacking in the room. however the pool and surrounding patio was nice and enjoyable. the staff was great.