Hotel Pałac Romantyczny

Great place

Very nice property and grounds

Hotel surroundings are very pleasant and hotel itself looks lovely. However, we didn't have the experience you would expect from a 4 start hotel. Restaurant service during lunches/dinner was terrible (issues with the orders, no-one to help us during service and the food wasn't great either). I never got to speak to the manager despite I asked for it. Only the next day reception stuff reach out but was not even able to apology, just explain that due to many organised groups in the hotel, the individual clients cannot be served as they should. Facilities in the hotel were alright, we had a really nice breakfast, children play room was cool and a dedicated shallow swimming pool for the youngest was great.

This was a great quiet hotel in a beautiful setting.

Miejsce wyjątkowe, dobre na szczególne okazje bądź romantyczne wypady. Pokój schludny, czysty, wygodny, ładnie urządzony. Obsługa hotelowa też dobra i taktowna. Gorzej z restauracją. Śniadania przeciętne bardzo, a kolacja a'la carte wypadła wręcz jeszcze gorzej. Naprawdę nie można sprawić lepszej obsługi stolików i kucharzy potrafiących ugotować skąd inąd proste i tradycyjne dania na sposób domowy i z wyczuciem smaku? Wszystko co miałem okazję zamówić wydawało się wymęczone i bez wyrazu. Szkoda, bo okolica i sam hotel wyjątkowy i warty odwiedzenia.

I am very upset writing this review as we got married in this place in 2015 and now we went back for another family wedding there. We have booked a room for family of 4. We had no bathrobes in the room provided, our room Tv wasn't working, which we reported to the staff twice as soon as we checked in. We have been promised bathrobes at 8am next morning as the latest. Nothing was provided. Instead, the next day when we were checking out we have been charged more 200zl as we checked out 2h after we should have. I need to mention that we moved already from the room but my husband had a key in his pocket, did't hand it to the reception. Staff had our mobile number and we have been told that because it was an English number they did not ring us to remind about the key. The night before the wedding my husband ordered drinks at the bar. He was charged nearly double as staff didn't speak much English and she though that my husband would never find out. What a surprise was when I went back to the bar, speaking polish, asking for the receipt ( which wasn't provided) and for the explanation of the over charging foreign guests? Reply was "ohhh you are Polish, you should have said so"!!!! That is absolutely disgusting. I do not recommend this place if you don't speak polish and even if you need to be very careful and make sure you get what you pay for.