Trump Turnberry

This was our first time staying at this hotel, and it certainly won’t be our last! From the moment we arrived, we were greeted by Jim, who made us feel incredibly welcome. He was absolutely wonderful—extremely helpful and thoughtful. As someone who uses a wheelchair, I truly appreciated how Jim went above and beyond. He took care of our luggage, escorted us inside, and even parked our car for us. His kindness and attentiveness made all the difference, and he’s truly an asset to your team. The room and bathroom were beautiful—clean, spacious, and comfortable. We couldn’t have asked for a more relaxing and pleasant stay. Every member of the staff we interacted with was friendly, professional, and eager to help, which made the experience even more enjoyable. Breakfast the next morning was delicious, with a great variety of options that catered to all tastes. It was a perfect start to the day. We thoroughly enjoyed our time here and are already looking forward to our next visit. Thank you to everyone at the hotel for making our stay so memorable!

Amazing place Absolutely fabulous stay. Our first visit and we will definitely be back! Faultless service, food was delicious and stunning room.

Beautiful hotel in immaculate condition. Glorious views over the sea

Amazing property.. and amazing staff.

We were staying in a 6 bed villa for two nights. Check-in was swift, efficient and very helpful. Pre arrival communication was excellent. After an excellent spa treatment we went for afternoon tea. We were ushered to 1906 where a table was set up for us (nice touch). On asking for our names, the staff member took an internal call and the four of us are standing there like total plums for a couple of minutes until he finishes the call. The correct course of action is to take us to the table then deal with any calls. Trip to the pool the next day was great apart from people filming on their mobiles. I don’t fancy appearing on a random Tik Tok or whatever they were doing, nor does my teenage daughter. Why are mobiles even allowed poolside? Be prepared for guests filming or talking loudly (on speaker) as you try to relax. We had a lovely meal in our villa, then called for transport to the hotel just before 9pm, whilst others in our party decided to walk up. (Note you can have food sent to the villas, and the menu looked good). We were told the service was busy shuttling guests from the clubhouse, fair enough, however we sat for 30 mins, phoned back, and a “no Operator available” message popped up. We gave up and walked, informing reception when we finally arrived they could cancel our transport, which was obviously not coming anytime soon. We would have appreciated a call back to tell us to hang tight or that there were further significant delays. We could see the shuttle bus parked up at the clubhouse as we walked up to the hotel, waiting on guests who were taking their time in coming out. We ordered our drinks, then waited a further 20 mins to receive them, as apparently the bar was short staffed. We finally got to enjoy our after dinner drinks, served in the nice lounge area, an HOUR after calling for transport. Breakfasts are very good, and overall the staff were super friendly. The customer service in some areas needs work.

I was taken here as a surprise by my partner in November, hotel was pleasant and food was good but what really confused me was our afternoon at the spa, apparently the Male Facilites have been scrapped and replaced with unisex. So there were noisy mixed couples in the male relaxation suite whilst my wife had a lovely relaxing time in the female only suite. We asked the staff about this and they were as troubled as we were, they had no idea why these changes have been made but agree they don’t make any sense. I have visited previously and thoroughly enjoyed the Spa facilites. Anyone reading this should consider this before booking a trip to the spa.