Club Mermaid Village

Myself and my family went here back in June 2024, this was 5 adults and 6 children, youngest being 1 years old. Firstly, we arrived late and we were told we couldn’t have any food as we were too late. They took nearly an hour to show us to our rooms. The room was small but okay, nothing special. The rest of the holiday was awful, the food was absolutely horrendous, repetitive and tasteless, 6 of us ended up very poorly. Ice creams were only available 1 hour of the day. By the evening there was only ever one bar open for drinks, which caused very long cues and wait times. The entertainment was not good at all, I think there was only one night out of the 7 where we thought the entertainment was okay. Our room was only cleaned once whilst there and our toilet began to smell like drain. The toilets by the pool smelt absolutely vile, and were not maintained and cleaned through the day. I think only around 2/3 of the staff members were nice, the rest just plain rude and abrupt. We would never return to this hotel again. Definitely no where near a four star!

Begin november zijn we hier een week met zn tweeën geweest. Heerlijke vakantie gehad, lekker eten en heerlijk weer. Goed strand, zandstrand met voldoende ligbedden en all inclusive op het strand. Ook zwembaden waren goed en netjes. Ook de kamer was zeer netjes en werd iedere dag goed schoon gemaakt en iedere dag schone handdoeken. Personeel allemaal zeer vriendelijk en behulpzaam. Overal op het resort was het netjes en schoon. Meerdere winkels in de buurt, en Alanya ben je met de Dolmus zo. Al met al een super vakantie gehad en komen zeker terug. Roy en Esther

I went with my family to this hotel in early September, a lot of the staff were extremely rude or just didn't understand basic English including a member of the entertainment team "Tony", he would constantly harass our family for the whole holiday, touching us or calling out our names throughout the day making us feel really uncomfortable, completely unprofessional, we weren't the only family that felt this way, many other English families that we spoke with had the same experience, made our holiday quite unpleasant. My recommendation is that he should be fired, however the other members were delightful, John, Katy and Nika made our holiday a much better experience overall, they were actually engaging with the guests and doing most of the work.

Pictures on here must be slightly out of date as a few of the areas are different now. There’s a general shop, hairdressers, photographer and a clothes shop on site now. Me and my partner stayed here for a week 1-8th November and really enjoyed it. There is a beach shuttle every 45 mins multiple times a day there and back but it is only a 10min walk away even at a slow pace. The area for the hotels ‘private’ beach has sun beds and shades provided, food like burgers and drinks included and the wifi also works there. Rooms were VERY clean and in the 7 days I think our bedding was changed twice, very good. We had full body massages which were very nice, would recommend. Food is as described ‘Turkish cuisine’. You will not starve by any means even if not the typical breakfast foods. The Snack bar next to the pool was a better option for us for lunch. The Al La carte was closed so cannot comment there. Perhaps because we were there end of season but they ran out of peach schnapps and had no idea when it would be back. The beer was drinkable. I was informed there were no free cocktails included on all inclusive and were 9€. Again, maybe due to the end of the season but the entertainment on the evening was just alright. They had the same singer twice who was a good singer but mostly sang Turkish songs so we personally couldn’t get Involved, obviously great for all the locals that had arrived though. There were some Turkish dancers for an hour another night and the rest was filled with the entertainment guy trying to get people on stage. There were things like pool yoga, some dancing and darts in the day but we just wanted to relax. WiFi is very cheap, worked £9 for 5 days on 2 devices. The only one thing to keep in mind which is nothing on the hotel just flight times, there is the 2hour transfer which meant a 4am pick up time for us on the last day. All in all for the money and going so late in the year, we would recommend and would go back. Maybe just not so late in the year.

Lovely hotel, however the woman who works on reception lets the hotel down. Her attitude stinks and she is really very rude!!! Asked her an enquiry and got a reply with attitude from her. She should not be working as a receptionist in a hotel….

Aile ile kalınanilecek sıcacık bir otel. Misafir gibi değil oteli işleten ailenin bir ferdi gibi hissettiriyorlar. Her taraf tertemiz. Yönetim, personelin güleryüzlü olmasının önemini biliyor ve çalışanlarını bu şekilde yönlendiriyorlar. Herşeyi kararınca yaşayıp dinlenerek ayrılacağınız bir otel. Yurt dışından on yıllardır gelen aynı misafirlerle otelde çok sayıda karşılaşabilirsiniz. Bu da yazdıklarımın teyididir.