Courtyard Tupelo

I am deeply disappointed in this Courtyard on ALL levels. As an elite Marriott member, this hotel does not follow Marriott standards, and does not deserve to be affiliated with Marriott. This hotel stands at #1 for worst guest experience ever in my 30 years of corporate travel. If you can avoid The Courtyard by Marriott in Tupelo, MS. then do so at all costs. There are other Marriott properties nearby, but other cities in MS would be a better choice. This hotel is horribly mismanaged. From the ownership group, to the hotel management, and the hotel's extremely hostile and confrontational staff. Neither the management, and or the staff, holds itself accountable in wrongfully blaming guests for apparent hotel issues. The average guest would assume that "Hotel Staff would be empowered to resolve issues", but this hotel intentionally refuses to resolve the problems, and further they blatantly go out of their way to infuriate guests, inflaming tensions, and ultimately chasing guests away. THE LAST STRAW: I called the ownership group. The regional VP refused to cooperate with me, and or Marriott for that matter. The regional VP literally phone-bombed me, and stalked me on social media before I had blocked him. I filed a complaint with Marriott Guest Services, and the Elite Service manager was so disgusted with this hotel's treatment of me that she "resolved the issue immediately", awarding me 25K points, giving me stay credit, and also the points I earned through my paid stay.

We stayed a Friday night here. The hotel is easy accessed from the highway and is surrounded by restaurants and stores, etc. The hotel is well maintained and the staff is exceptional! The rooms were very spacious and comfortable. The Bistro is a nice touch. The only drawback was the outside noise caused by tragic and near by trains. You could clearly hear sirens, trains and commotion from the near by restaurants. This clearly is not the hotels fault and it might be much quieter during the week.

Passing through Comfortable stay. We love Starbucks downstairs however miss having a continental breakfast. But we knew it booking. We would stay here again!

Everything was Exceptional!!! Everything was absolutely wonderful. The staff was very friendly and helpful, the room was super clean and very nice, the bed was so comfortable, and the view from the window was awesome! Courtyard is definitely where I’ll be staying again when I’m in Tupelo overnight!

Overcharged We cancelled this booking before the end of the cancellation period… and they still charged us. Will definitely not book here again.

Great! Everything was great, just wish they offer breakfast.