Vieraskäyttäjä
19. helmikuuta 2024
I don’t know where to start. My partner and I booked an “Apartment with Patio or Balcony” for 8 nights and asked for a balcony as we don’t like staying on the ground floor. Apparently, it was not available so they placed us in an apartment with patio (room #8). The room was absolutely unprepared for our visit. It strongly smelled like pee during the whole stay, there were multiple missing lights, the safe didn’t have batteries, the shower was leaking, it was extremely noisy and there was no drinking water on the property. We had to go to the front desk multiple times and ask for things to get fixed. Diana at the front desk was very helpful (the only reason I’m giving two stars instead of one). The last day we asked to check out one our later and they didn’t allow (cleaners were in front of our room a few hours before the checkout time). We couldn’t wait to ESCAPE this place. Do yourself a favor and book somewhere else (for instance, Hotel Biwa)
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