Diamante K - Inside Tulum National Park

Nice Boutique Hotel, cozy room. Private Beach access. Nice experience.

푸른바다와 3-4m떨어진 곳에 창문이 바로 나있는 전통숙소 느낌이에요. 자연을 느끼고 쉬기에 너무 좋아요

Overall, not good. Would not stay again or recommend. Aesthetically pleasing property, but few amenities and charged us for something that was broken upon arrival. We booked a very nice waterfront room. It wasn’t until the following morning we discovered the coffee pot water dispenser was cracked and leaked water. We did not complain and just decided to not use it going forward. Due to other issues (no A/C, water leaking from roof into our suitcases, lights not working), we ultimately left the properly early. We did not complain or request a refund. Weeks after we left, they notified me they would take our deposit to pay for the previously broken water dispenser. After responding to their inquiry regarding the cracked plastic coffee water dispenser, they did not respond. I had sent 3 follow up emails to no response. After finally receiving a response, 4 weeks later, they notified they would still keep the deposit. It’s unfortunate for a boutique hotel. One reason to stick to the big name brands. This would never happen there.

This place was so calming, so warm so inviting. Service was excellent, food was top notch, drinks yes! And the resort was so clean and neat, bungalows felt like u where in a different era, eco friendly and beautiful. The concierge was an absolute 5 star, every one was so friendly and warm, housekeeping was super

This is in a beautiful location in the National Park. They have a gracious staff, very well kept grounds and it is quiet. If you’re looking for a place that doesn’t just feel natural but actually is, this is the place. If you’re looking for more of a party vibe, you won’t be happy here. You’ll have to take a taxi to the hotel zone for the clubs. The food is excellent and well priced. Not cheap, mind you, but MUCH less than other hotel restaurants in the hotel zone. Please note there isn’t air conditioning in the rooms. They have a lovely fan over the bed and we had no problem cooling off at nights.

We had excellent service from our server Emmanuel, he made sure that we were never short of anything and we could fully enjoy the beautiful view and amazing beach. The food was of great quality and served within 20 minutes and the seats and beachbeds were plentifully available.

It was a lovely stay. We will definitely book there again. Favorite thing was just sitting there listening and watching the waves hit the share. Private pool overlooking the water and quiet. The walk to the public beach wasn’t far. The national park was very well kept.

TLDR: we might not stay here again, but still had more fun than if we had gone to an all inclusive resort. This is glamping with a pool and restaurant, not a regular hotel experience. The cons: the roof leaked, and the water on the floor wicked up the bed curtain and soaked my side of the bed. It didn’t rain the second night but the third it did, so we were moved to a different room. The fist leaky room was round with an outdoor bathroom which had jagged stones as the flooring. The only doorways between the main room and the bathroom/shower were beaded curtains. This was fine for a family with young kids, but if it’s friends traveling together it may be a little too open. The room was very dark and musty, and there weren’t many places to hang things to keep our bags and towels off the wet floor. The new room was square with a high roof and excellent ventilation. It had more lighting, but the bathroom was still very dark and the shower took a long time to warm up, and sometimes didn’t stay warm. The bathroom has a space at the top of the wall and in the roof that are open to the outside, so it was like taking a cold shower in a wind tunnel. There are also a lot of ants and bugs in this second room. They seem to fall from the thatched roof. Even though our second room didn’t seem to leak, the bed curtain on the window side was still damp because of the wind from the ocean, and maybe from the rain. Pros: the hotel is right on the beach and even more secluded than other hotels we saw in this area of the National park. There is no need to pay extra or reserve the lounge chairs or cabanas on the beach. The staff are very nice and helpful. You aren’t allowed to take plastic into the park, which meant I had to ditch my liter of water at the entrance, but the hotel gave us an amazing Jamaica juice welcome drink and has jugs in the room with drinking water. I’m not going to lie, the restaurant’s Jamaica drinks alone added a full star to this rating. I’ll be trying to make them back at home. The hotel is close to town and many guests used bicycles and bikes to come and go. We had a rental car and were able to park it at the entrance to the hotel. We left the keys at the front desk so the staff could shuffle the cars around as guests needed.

Una de las experiencias más relajantes que eh tenido!!! El servicio súper!! Fui con mi mamá por su cumpleaños y su personal en todo momento excelente, él sr. Manuel súper amable!! Hubo algunos problemas de comunicación sobre la entrega al parque pero excelente resolución en Casa María, lo recomiendo al 1000%