Aroma Tulum & Beach Club

The Hotel is close, we booked this hotel via Thomas Cook, from the 22 September 2023 to the 3th October. It took a very long time for the taxi to find the place, when we finally found it, we found the hotel delapidate and close, and still on sale with Thomas Cook. We had to book to another Hotel, now waiting to get the money back with Thomas Cook. Never use Thomas Cook again.

Pros: la habitacion es limpia y tiene lindo estilo, la cama y comoda y la ropa de cama y toallas impecables. El desayuno es muy rico y acorde al precio. Tiene heladera, air acondicionado y caja fuerte. Todo funciona muy bien. Contra: Tuvimos que subir dos pisos por escalera con las maleta y los alrededores del hotel no son muy lindos. Las bicicletas no las alquilan pero hay una ferreteria a la vuelta que alquila inclusive a mejor precio. La habitacion esta toda pintada de *****, si bien tiene su estilo el lugar es un poco oscuro.

Leí muchos malos comentarios sobre el hotel, mi experiencia fue totalmente diferente, amabilidad por parte de todo el personal, manejan el idioma inglés, la habitación que elegimos fue la pool suite, impecable, cuentan con agua caliente, muy amplia, el mini patio hermoso. Quisiera acordarme del nombre de todos los trabajadores para darles las gracias, por hacer de mis 2 días en Tulum los más bonitos. Si tienes alguna duda sobre el hotel, puedes escribirme a mi Instagram vickycastilla_m Con Amor ❤️ Vicky Castilla

We stayed at Aroma for 3 days as part of our honeymoon. It is a lovely, quiet, cheap hotel & the staff are super friendly although they don't speak much English so communication is difficult unless you speak Spanish. The food is great, including the free breakfast & the drinks are good & cheap! The rooms ARE dark, but it is part of the vibe! It is an excellent hotel for the price. You can hire bikes to go to the beach - takes about 15-20 minutes. The bikes aren't the best quality but they work just fine. Be warned that taxis here are crazy expensive so if you plan on going to the beach hotels/restaurants at night then you will be paying about £25-40 (it varies drastically!) each way! so if you're looking to be near the beach then this hotel is not for you. It is in downtown Tulum which is cool & has great cafes/bars/restaurants & the bike hire makes visiting the beach during the day easy & cheap however I would not recommend using them at night as they have no lights. The staff are super friendly & I bought a bottle of tequila for my 30th birthday & they all had shots with me. The only negative we have is that we were not told about the gate locking at 10pm & the key for it, so when we arrived back late one night from a restaurant we had to whatsapp them for the code as we didn't know there was a key to take. I think they just forgot to mention this. The taxi/transfer company that the hotel arranged for us from the airport was super great & communication was fab - we are using them again to travel to our next destination. All in all would recommend for a chill downtown Tulum cheap & instagram-able experience!

Der Eingangsbereich ist cool und gemütlich eingerichtet. Das Zimmer wird täglich sauber gereinigt, jedoch ist es wie man den Bildern entnehmen kann wirklich sehr dunkel. Eine Klimanlage ist vorhanden, jedoch ist diese (oder etwas anderes) sehr laut in der Nacht. Das Personal ist hilfsbereit und sehr freundlich.

We came here 2 years ago, just before the Pandemic hits, and we had a blast ! Great functional room, nice breakfast, great service, and they had some great bike we could use for free! 2 years after - what a change, but in a bad way. The warm welcoming was gone, the room look extremely run down (furnitures, probably something to sit on, was missing… and instead 2 huges plants pots were there, empty but a bit dirty inside…see picture), and the whole place look tired… The place is made of concrete and there is literally pieces missing on the floor and the walls… (see picture). I could mention so many other things, like the Pool, in which I wouldn’t dare to soak my toes (see picture… it’s written on the sign P__L only, 2 letters are missing… who care 😂), but I’ll stop there, the list is too long. We asked the first days to reserve bike for the day after - the lady said “first come first served”. The next morning we ask for bikes - they were all gone and the other front desk clerk said :”you should have reserved yesterday !” What ?!? Anyway we rented bikes that day and reserved the hotel one for the day after. The morning after, they had the bikes for us… but what happen to them in 2 years ?!? First time we came they were going well, now, every part are shaking, there is rust everywhere (so much you cannot adjust the bench anymore it is stuck there), the mechanism is ruff and the break are slack (see picture!) - we didn’t used them and rented bikes again ! To finish it all, the first morning, I made myself a coffee with the nespresso coffee machine there - which was working fine (I also have a Nespresso machine home since at least 7 years). When I came back, they told me : your Nespresso Machine is broken 🤔 I asked :”What happen, it was working fine this morning”… They said “yours to tell us!” I didn’t broke it, and if I would have, I would have told them ! They wanted me to pay for the replacement of it - I felt they really tried to do extortion on me ! Could this broken machine come from an other room ? Could it be the made ? Howcome they k ew before me that it was broken ? I don’t know, the only thing I know it’s I didn’t break it (they are quite solid in top of that) and they try to trick me. After a harsh discussion, they finally accept to gave me my deposit back (minus the room charge, on which there was of course overcharges…), but for the first time in my life I don’t trust an hotel and I’ll make sur the amount is refunded in my bank account… On the good side : the breakfast and the lady serving it was nice, and the interior court is still cute. All this to say : Tulum is a little paradise full of great, design, affordable and fun hotel, don’t bother to come here anymore - they dont bother to maintain the place well or to give you a nice experience anyway…