Naj Tulum

The host was nice. One of the cleaning ladies was lovely, the other looked angry all the time. The room had a good layout however we were a bit disappointed by some features. Cleaning wasn’t up to our standard. There were small insects in the kitchen, fruit flies in the bin when we arrived, ants and a cockroach. Understandably Mexico is a hot country with many insects but some of it seemed avoidable. There’s a gap under the front door so I suspect many insects arrive in that way, as well as when the cleaners come in and leave the door open. When it rained, water ran down the wall near the AC. Speaking of the AC the area it’s located in was damp. I think attention to detail is missing as the overall building has a lot of potential. The bathroom had some mould and on our second to last day the water smelled horrible and the electricity went out so we woke up hot and sweaty with no way to shower. Things do happen and I’m sure a hotel is hard to run but some of these things are maintenance issues. It was nice having a private pool. Construction at the time we stayed didn’t bother us. There are some restaurants nearby some really nice ones. An oxxo shop 2 mins away. Things may have changed since.

Beautiful courtyard

Great place

Had an amazing stay at NAJ Tulum. The room gave off the tulum esthetics and we also had a private plunge pool. Had access to the roof top pool as well which was empty each time we went up which I loved! Braulio & Alfonso made us feel very safe and welcomed. Will definitely visit again when coming to tulum. Thanks again!!

My recent stay at the Naj exceeded my expectations in all ways. The penthouse suite is comfortable and spacious; the full kitchen was a very nice amenity for a longer stay and we used the room’s personal pool every single morning when we got up and evening night cap before bed. There is great coffee and breakfast walkable from the hotel, as well as an American-style convenience store with some fresh fruit options. The beach is not walkable but cheap cabs are available and the Naj has bikes, but we did not use them. Our stay was extraordinary and the hotel manager Braulio, ensured a flawless stay. Our stay at the Naj made our Tulum vacation unforgettable.

Lazy days in a jungle maze Very unique hotel. A lot of thought went into the design of the rooms. Braulio our host was superb. He is a wealth of information and a font of energy. Location is a bit out of the way from the 'town center' but still walkable. Night time walks can be challenging because the area is not well lit and the design of this particular area is like a maze. Still, it is very flat and very safe and quiet. Would definitely stay here again.