Sandbox Apartments

The photos of the "Deluxe one bedroom apartment with balcony - no view" don't show the full realities. The outdoor table shown is not private (our assumption) but is on a common veranda. On opening the front door, we were immediately 'attacked' by 2 massive cockroaches running around one of which ended up hiding under our bed for the night (not good). I grew up on the GC (Currumbin) so know about the Cockroach problem and what a treated and looked after property looks like. This particular appt def was not in that category. The apartment was dirty in places and well in need of a coat of paint. In summary, maybe we were unlucky however our comments about it being 'tired' and dirty in places are not unique amongst the reviews.

Such a great spot! Very close to the beach and the apartment was perfect for the weekend.

I’m deeply disappointed with my experience with Sandbox Apartments in Tugun, Queensland. After waiting 14 business days for my deposit to be returned, as instructed by Andre, I followed up as any customer would. The website (Google) clearly showed that the apartments were open (in green), so I called at 6:30 AM. When the call started diverting, I assumed it was too early and hung up, thinking nothing of it. To my surprise, I received a call back from the clerk's boss, who was irritated and downright rude. He was clearly angry that I had woken him up, and his condescending tone made me feel as though I was the one at fault for following up on a service I was owed. I explained that I only called because their website listed the apartments as open, and the call was diverting, which typically indicates availability. Rather than understanding my situation, Jason doubled on his frustration, making me feel like my call was an inconvenience rather than a legitimate inquiry. What’s most upsetting is the lack of professionalism and the complete disregard for basic customer service. I felt disrespected and dismissed for trying to resolve an issue that should have been handled weeks ago. This kind of treatment is unacceptable in any business, especially one that deals directly with customers and their money. I cannot, in good conscience, recommend Sandbox Apartments to anyone. This experience has left me with a sour impression of the company, and I will not be returning. It's disheartening to see that such a lack of care and respect for customers exists. Updated reply from the business: The transaction was returned and yes is a pre authorisation, about the phone call it wasn’t me but anyway you did what you had to do, with reviews and complains so I won’t expect anything less than another complain, by the way you’ve stayed here so you know there’s no one at reception at 6.30 am, so don’t say I didn’t know it wasnt open. About your escalation do what you have to do, but it probably will be arriving soon if it didn’t already. It has been escalated to the bank as no resolution was found, and despite their reply, they have not returned my deposit.

I’m deeply disappointed with the experience I had with Sandbox Apartments in Tugun, Queensland. After waiting 14 business days for my deposit to be returned, as instructed by Andre, I followed up as any customer would. The website clearly showed the apartments were open, so I called at 6:30 AM. When the call started diverting, I assumed it was too early and hung up, thinking nothing of it. To my surprise, I received a call back from someone named Jason, who was not only irritated but downright rude. He was clearly angry that I had woken him up, and his condescending tone made me feel as though I was the one at fault for following up on a service I was owed. I explained that the only reason I called was because their website listed the apartments as open, and the call was diverting, which typically indicates availability. Rather than understanding my situation, Jason doubled down on his frustration, making me feel like my call was an inconvenience rather than a legitimate inquiry. What’s most upsetting is not just the lack of professionalism but the complete disregard for basic customer service. I felt disrespected and dismissed, all for trying to resolve an issue that should have been handled weeks ago. This kind of treatment is unacceptable in any business, especially one that deals directly with customers and their money. I cannot, in good conscience, recommend Sandbox Apartments to anyone. This experience has left me with a sour impression of the company, and I will not be returning. It's disheartening to see that such a lack of care and respect for customers exists. Thank you for making that very clear, Cheers Jason!

I was really looking forward to coming down and staying 2 night on the water in luxury accommodation, but when I arrived it was far than luxury. This would be backpacker accommodation at it best! The kitchen sponge was reused, the cutlery draw was filthy, there was no big bowls for salads, no platter dishes, no wine glasses, the toaster is rusty, the coffee machine doesn’t work the jug was disgusting 🤮 the mattress on both bed are hard, no air con in bedroom, toilet cracked, shower from was not cleaned 🤮 one lap broken beside the bed, toilet paper not folded. Bloody shocking 😮 I’ll never stay here again. The picks on trip advisor looked lovely. That is false and misleading. It’s a dame shame that people go to these lengths just to get people to stay with them!

The good: The view and location is unbeatable! The beds were clean and comfortable. Spacious room nice lounges and modern tv and air conditioning all working well. The Bad: Not much privacy, your balcony is not exactly just your balcony, you have massive sliding doors that open the whole front of the apartment up to the Oceanview however, if you’re in unit three the guests from unit four walk right past the front of your open room to gain access to the stairs. There is internal exits, but guests don’t seem to use them. So you are reluctant to leave the front doors open and let the breeze in if you want to go for a shower or a nap Considering we were called 30 minutes prior to 2 pm check-in and asked to wait longer as the room had not been cleaned yet due to lack of staff. 2hrs later we checked in The room needs a very deep clean! We opened the windows to let the sea breeze in, found fly screens were clogged with dust. Windows were very filthy, grime in shower, shower head about to snap off, mouldy curtains in bathroom. Washing machine had smelly mouldy sand in the filter. Parking is very tight if you have a large car Jets taking off right above you from Goldcoast airport which wasn’t listed anywhere. All in all if it was properly cleaned we would be back many many more times