JW Marriott Tucson Starr Pass Resort & Spa

We have stayed here before and really enjoy everything about it!

We celebrated our 26 year anniversary at Star Pass. The staff gave us a lovely room with rose pedals on our bed. We were also able to check in early to enjoy the wonderful "lazy river" pool. The room was clean and nicely furnished. We had a wonderful stay at this scenic and beautiful hotel. Thanks so much!

I’d like to share my sincere appreciation for Carlos of the Front Desk at the JW Marriott Starr Pass Resort & Spa. Although I wasn’t a guest myself, I was the person responsible for coordinating and authorizing the hotel stays for our team attending a recent conference. As part of my role, I’ve been tracking and reconciling all the hotel charges for several attendees—and that’s where Carlos made all the difference. After a few frustrating calls to the front desk/operator, where I was told, “That’s just what we have and what shows on our records,” I wasn’t getting the clarity I needed for my credit card expense report. Then I had the pleasure of speaking with Carlos—and wow, what a breath of fresh air. He was kind, calm, and incredibly helpful. His steady, composed tone instantly made me feel reassured. Carlos took his time going over each charge with me, carefully explaining how pre-authorizations work and helping me match the actual posted charges to my credit card statement. He didn’t rush, didn’t brush me off—instead, he genuinely cared about helping me get it right. After dealing with so many confusing receipts, Carlos was exactly the support I needed. He knew what questions to ask and was so patient in walking me through everything. It may not sound like much, but after sorting through so many transactions, having someone at the hotel FD who actually got it made my day. So, thank you for your exceptional professionalism and warmth. JW Marriott is lucky to have someone like you representing their team.

Hotel was great. Food was excellent. Only issue that have is the following. I noticed a pending credit card transaction dated 16 July 2025 which is a month after my stay that looks fraudulent. I already notified my bank about it but just making people aware and be in the lookout. I can suspect that my card was compromised at the pool area as you have to hand it over to the staff as you wait by the pool for your order. Or maybe at the Signature Grill as that is the only two places I used my card and had no eyes on it.

June 8, 2025 Dear JW Marriott Starr Pass Spa & Resort, On our first wedding anniversary, my wife and I reserved a cabana at the pool to celebrate this special milestone. Our server, Shelby, was exceptionally attentive and considerate, going above and beyond to ensure our experience was memorable. She offered thoughtful suggestions and helpful recommendations, making our day even more special. The level of service Shelby provided was truly outstanding and greatly contributed to creating lasting memories for us. We are grateful for her kindness and professionalism. Thank you, Shelby, for making our anniversary celebration so meaningful. Warm regards, Elizabeth & Edward Smith

We stayed there but our stay was ruined by one of your bellmen I think his name was Blaine Miranda he kept watching our young daughter and he smelled of alcohol and put her was slurring his words and was completely ruined I'll never stay there again due to him