KK Sapa Hotel

Terrible Experience – Would Never Stay Again Room: We stayed on the 15th floor, and the moment we walked in, we were hit with a disgusting smell of mold and wet dog. The air conditioning was broken, and when we asked the concierge for help, they sent up a technician who clearly had no idea what he was doing. The room remained hot and uncomfortable. To make things worse, there was loud construction right next door, starting early in the morning. We asked to change rooms, but the hotel flat-out refused—not even an apology. Spa: Total scam. They have two different menus with different prices for the same treatments—completely dishonest. The sauna was not included in the hotel fee (which they don't tell you upfront, and say that is included online), and even after paying extra to use it, it wasn't even working. Absolutely unacceptable for a hotel that claims to be 4 or 5 stars. Breakfast: Bland, limited selection, and way below average for the price. One of the worst hotel breakfasts we’ve had in Vietnam. Staff: They smile constantly, but that’s about all they do. No matter how many issues we raised, they did nothing to help. It felt like their only job was to smile and avoid taking responsibility for anything. Bottom line: This hotel may look nice in photos, but in reality, it’s poorly managed, overpriced, and deeply disappointing. Save yourself the frustration and book somewhere else.

因為第一天沒預訂到山景，隔天酒店特別多加一間連通房，讓這次的旅行特別舒適。

適合度假平躺

중심가와 거리는 좀 멀었지만 그것을 제외하곤 모든것이 좋았습니다. 시설도 조식도 모구 만족스러웠고 직원들은 친절했습니다.

Very nice view and good location. Easily accessible to the center of sapa in walking distance when u exit from 15th floor.

I highly recommend this hotel. The location was great the people were very friendly and the food was pretty good too.