After checked-in realized the room is not the type I booked. Checked with the front desk, in the beginning they insist it's the correct room type until I showed them the photo/description on Trip.com app. They then said the information on Trip.com is incorrect, and twist again saying the information of room type is not passed down to the hotel. It's kinda obvious they knew it's different type of room, trying to find excuse by blaming the platform. They asked me to feedback to Trip.com but I know it's not going to solve my problem. They just try their luck like a scammer. After long negotiation, they said will compensate the price difference between the room types (ok now they admit the 2 rooms are different type, also means they were lying in the beginning). It was late evening already so I didn't ask clarify the amount of compensation. During check-out, they just return me 200k VND (8.20 USD) saying this is the price difference. I booked 2 rooms for 2 nights, the price difference is definitely not just 200k VND. We were busy checking out to catch out bus to Hanoi, no more time to argue with them. Btw, on one of the evening when I spoke to one of the elder lady at front desk, she said we are the 3rd group with such issue, she said it's normal to her. Looking back the whole story, we can conclude it's a scam.
About the room. The location is good, has a staircase connecting to the main street at the back of the hotel. The room has a weird smell, a strong smell from sewer pipes. The smell get stronger after we use the shower and basin. Breakfast is good. Wifi signal is poor, we mostly use our own local sim card. The room sound insulation is poor, can easily hear noise from next door and corridor.
Käännä
Limaozaimang
Standard Double/Twin Room - Standard kahden hengen/twin-huone
Majoittunut 11. 2023
Perhe
2 arvostelu
5.0/5
Ylivertainen
Lähetetty 6.12.2023
位置和服務挺好的,就是設施有一點老舊。
Käännä
たかちゃん―Trip
Deluxe-huone parvekkeella
Majoittunut 6. 2023
Matkusta ystävien kanssa
4 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 17.7.2023
フロントの対応は質問をしても的確だった。
Käännä
Anonyymi käyttäjä
Superior-huone
Majoittunut 1. 2023
Perhe
24 arvostelu
3.7/5
Lähetetty 25.1.2023
언덕위에 위치하고 있어서 걸어다니기 힘들었어요. 방은 깔끔하고 좋았는데 조식은 음식이 떨어져도 채워지지 않았습니다. 뭔가 2%씩 부족한 느낌이었어요.
Käännä
เจ้าเด็กดุ๊กดิ๊ก
Standard Double/Twin Room - Standard kahden hengen/twin-huone
Standard Double/Twin Room - Standard kahden hengen/twin-huone
Majoittunut 11. 2022
Matkusta ystävien kanssa
4 arvostelu
2.7/5
Lähetetty 28.11.2022
It is very outdated, you can’t expect so much for 3 star hotel but cleanness need to be focused on. Toilet did not drain properly, wooden furnitures and fixtures in the toilet were looking terrible and smelled. Also found ants in the room.
But location was great, the reception staffs were kind. View from the balcony is good.
Käännä
JimmyWorld17
Standard Double/Twin Room - Standard kahden hengen/twin-huone
Majoittunut 11. 2022
Yksin matkustavat
11 arvostelu
5.0/5
Ylivertainen
Lähetetty 8.11.2022
Many beautiful sceneries can be see at this hotel.
Standard Double/Twin Room - Standard kahden hengen/twin-huone
Majoittunut 10. 2022
Pariskunnat
3 arvostelu
3.0/5
Lähetetty 18.10.2022
A seemingly old and very tired hotel but in a good location. Quite a lot of things need looking at to get this anywhere near European standard.
Käännä
Vieraskäyttäjä
Majoittunut 8. 2024
Muu
1.0/5
Lähetetty 19.8.2024
Appalling hotel staff didn't care , bathroom flooded everytime you used the shower, breakfast was cold and awful selection and a bun fight. Bed was like a rock couldn't sleep Owners or Managers child screeming at 5 am nobody had any concern,
Käännä
Vieraskäyttäjä
Majoittunut 8. 2024
Muu
4.0/5
Erittäin hyvä
Lähetetty 17.8.2024
Lovely hotel and wonderful staff. Everyone was very attentive. The room was immaculate, roomy and comfortable bed. Lovely bathroom. Food was simple but freshly prepared as ordered. Very helpful English speaking staff member also was our guide on walk to Sapa mountains. Excellent day.
Käännä
Vieraskäyttäjä
Majoittunut 4. 2024
Muu
1.0/5
Lähetetty 19.4.2024
Schmutzige Bettlaken, Haare im Bad, warmes Wasser lief erst nach 5 Minuten. Zimmer schön. Personal ist sehr freundlich und bedacht, dass es den Gästen gut geht. Frühstück ist für die asiatischen Gäste gedacht. Massage ist nicht zu empfehlen. Wir konnten auf Anfrage das Zimmer nach dem üblichen Check out länger behalten.
Käännä
Jeremy
Majoittunut 1. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 17.1.2024
While we were only staying one night, the staff not only allowed us to check in hours early, but also upgraded our room! Everyone was so kind and friendly, the room was great with a nice view overlooking the town and mountains.