Hotel de la Coupole Sapa - MGallery Collection

Nice hotel with great location in city centre! Beautiful restaurant to dine in and rooftop view is fantastic!

The property itself is stunning—truly a museum-like experience with amazing food and a fantastic location. Unfortunately, the hospitality didn’t quite match the setting. The staff, from the front desk to the concierge and wait staff, often lacked the warmth and friendliness expected in the hospitality industry. It was unclear whether this stemmed from unfriendliness or simply a language barrier, which was surprising given that most hotels in the area employ fluent English speakers. For a hotel belonging to such a prominent global chain, I expected a higher standard of staff training to ensure a consistently polished experience, much like their other locations. With better service, the experience could have been nearly flawless. The food was exceptional, but the service at the bar and tearoom was notably slow. I suspect this was because the staff were also attending to restaurant orders. One particularly disappointing moment occurred when our host at the restaurant seemed visibly annoyed when we ordered hotpot, requiring her to set up the electrical equipment. Additionally, another attendant continued to handle the hotpot and add food despite my request for him to stop. While our room was lovely, it felt a bit unsettling to be quickly ushered into an upgraded room that happened to overlook a construction site. Although it was wonderful to enjoy the open doors and city view, being woken up by construction noise was far from ideal. Lastly, the doormen stood out for the wrong reasons. They often appeared to be slacking off, which created an odd and unprofessional impression. It would be better to have no doormen at all than to have staff who do not fulfill their role properly. Overall, while the hotel has incredible potential, a more attentive and professional approach to service would elevate the experience significantly.

A Magical Stay at Hotel de la Coupole Sapa - MGallery Collection I had the pleasure of staying at Hotel de la Coupole Sapa - MGallery Collection, and it was truly an unforgettable experience. From the moment I arrived, I was captivated by the hotel’s stunning architecture, which beautifully blends French colonial elegance with the rich cultural heritage of Sapa. The rooms were impeccably designed, offering luxurious comfort with breathtaking views of the mountains. Every detail, from the vintage-inspired decor to the plush bedding, reflected the hotel’s commitment to excellence. The service was outstanding—staff members were incredibly warm, attentive, and always ready to go the extra mile to ensure a pleasant stay. Dining at Chic Restaurant was another highlight, with an exquisite selection of French and Vietnamese cuisine that delighted my taste buds. The indoor heated pool and spa provided the perfect retreat after exploring the stunning landscapes of Sapa. Overall, Hotel de la Coupole exceeded my expectations in every way. Whether you’re looking for a romantic getaway, a relaxing retreat, or a luxurious escape in the mountains, this hotel is the perfect choice.

Very nice ambiance and i enjoy the view and more photos. I like the design of the hotel ad the food also all delicious. I want to come back again .

Роскошный отель! Каждый зал, коридор, ресторан, бассейн - отдельное произведение искусства!!!! Нам очень понравился спа. Завтраки очень разнообразные, по желанию вам могут приготовить яйцо-Бенедикт и кофе на ваш выбор). Было немного прохладно в общих помещениях, но это не проблема, в номере было очень тепло. Советую обязательно побывать в этом отеле, так как время не жалеет никого.

Nice room and there is a good bar and band