Hotel Stay in Sanno Plaza Premiere Annex

It is very well located few steps away from the railway station entrance. Excellent for a one night stay.

ホテル入り口は階段を上った二階にある。一階にもドアがあるが普段は閉まっているので、インターホンで呼ぶ必要があるようだ（私自身は使用せず） 鶴岡駅を出て東側に徒歩2分位の立地 バス停やタクシー乗り場が近いので、ここを拠点に鶴岡市内各地へ旅行する起点として使える。 プラットホームから近すぎるので、ホテルの部屋から鉄道車両は屋根の死角に入り観られず。トレインビューは期待できない。 建物自体はちょっと古め、客室の床に若干のたわみがあった。 宿泊者向けのWi-Fiは無い。 ホテルから荷物の発送をする場合、着払い扱いのみの取り扱い（フロントデスクでは送料の支払いが発生する元払いを受け付けてくれない）ちなみに海外への発送は未確認。

Noticed standard had dropped on the service and cleanliness. Booked for 6 days. And they missed house keeping on the 3rd day. Towels left on the floor were not cleared. Not once but twice. Had to constantly remind and request for housekeeping. The rest are dirty and stained towels. Walls and basin are not washed. Front desk staff, especially the female Malay. Has no clues what is a weighing machine is and is not able to assist with some old newspaper for wrapping fragile glass bottle during flight. And the evening when I discovered no housekeeping was done. Male receptionist could only ask what I needed for now to be done. So, only provided fresh towels only. Staffs need more training on handling guest requests and more understanding upon returning to their room. We expect some peace, freshness and rest time. I hope Cititel will up its service notch. Now that travel has geared up. Thank you.