Protea Hotel Fire & Ice! Pretoria Menlyn arvostelua

Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your feedback. I’m truly sorry to hear that you felt unsupported when requesting a space to pray. We strive to accommodate all our guests' needs, and I regret that we fell short in this instance.Your experience is important to us, and I will be addressing this with our team to ensure we handle such requests with greater care and consideration in the future. Please accept our sincere apologies, and I hope we have the opportunity to welcome you back for a better experience.Kind RegardsNicole EydenRooms Division Manger

Majoituspaikan vastaus: Dear Valued Guest, Thank you for your fantastic rating and for sharing your experience with us! We’re delighted to hear that you had a great stay for business.We appreciate your feedback regarding the pool area. While we strive to provide a relaxing space for our guests, we understand that expectations based on photos are important. We are currently in the process of updating our hotel images to reflect our facilities more accurately. Your input is valuable, and we will certainly take it into consideration as we continue enhancing our guest experience.We hope to welcome you back soon and provide you with an even better stay next time!Kind regards Nicole Eyden Rooms Division Manager

Majoituspaikan vastaus: Dear Richard, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.I’m glad that you had a great stay with us! Your opinion really matters to us!!We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

Majoituspaikan vastaus: Dear Jacquelyn, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.I’m glad that you had an excellent stay with us! Your opinion really matters to us!!We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

Majoituspaikan vastaus: Dear Chriselda, Thank you for taking the time to share your recent experience with us.In your comments, you mentioned that your stay was a bit interrupted by the way the Room is designed. Our desire is that all our GUESTS experience have a relaxing and peaceful stay, and I sincerely apologies on behalf of the TEAM that this wasn’t your experience.It was a rare privilege to have you as our GUEST and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to area.Yours Sincerely, Tshepo Mothibeli Duty Manager GUEST Services

Majoituspaikan vastaus: Dear Talal, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We've taken note on the couple of things that we've fallen short of and will definitely work on them to ensure that every GUESTS that stays here is comfortable and happy with the Hotel overall. We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Services