Protea Hotel Fire & Ice! Pretoria Menlyn arvostelua

Majoituspaikan vastaus: Dear Valued Guest, Thank you for taking the time to share your recent experience with us. It is through your feedback that we are able to improve upon the dining experience provided to our GUESTS. You brought to our attention that during your recent stay with us, we fell short of meeting your expectations while dining in the Restaurant. Your experience has been shared with the Food & Beverage Manager who joins me in offering not only our sincere apologies for the TEAM’s shortcomings, but our commitment to resolving these issues in order to improve the dining experience in the future. Although we fell short of meeting your expectations during your stay, I hope you will consider our Hotel on your next visit to the area so that we can deliver on the GUEST experience you deserve. Yours Sincerely, Michelle Makamu

Majoituspaikan vastaus: Dear David,Thank you for taking the time to rate us based on your experience here with us.We might've fallen short in one way or the other but we are fortunate enough to have GUESTS like you who'll help us improve and raise the standard of the Hotel higher. May you kindly elaborate on how we can improve our standard here at the Hotel in order to meet your requirements and to also make you feel important as our GUESTWe hope you give us an opportunity in hosting you again whenever your travels bring you back to the area.Yours Sincerely,Michelle MakamuDuty Manager

Majoituspaikan vastaus: Dear Prima,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.I’m glad that you had a great stay with us! Your opinion really matters to us!!We hope to welcome you again soon.Yours Sincerely,Michelle Makamu

Majoituspaikan vastaus: Dear Fabi V, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. Although we would like to take this time to apologies, we do offer room service 24 hours but an only selected menu after 22:00. We do apologies that your needs at that time were not attended too. I’m glad that you had a great stay with us! Your opinion really matters to us!! We hope to welcome you again soon Kind Regards, Michelle Makamu Duty Manager

Majoituspaikan vastaus: Dear Martha,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.I’m glad that you had a great stay with us! Your opinion really matters to us!!We hope to welcome you again soon.Yours Sincerely,Michelle Makamu