Appart'Hôtel Sainte Trinité

Réservation effectuée 3 mois avant et annulée l'avant- veille par l'établissement pour cause de surbooking, sympa!!! Il a fallu vite trouver une autre solution et bien, aucun dédommagement..

The hotel manager didn't care. All he wanted was money. The apartment we booked was for 4 motorcycle friends on a tour. We booked the apartment because it had 4 beds. The instructions by ******* said contact the property 24 hours before arrival. Someone would then meet you at the property. We did this telling them we were arriving on motorcycles. We had no reply from the property manager. This was repeated 12 hours before arrival. Again no reply. We arrived at the apartment and phoned them. They told us we had to go to another location (St George Hotel) to get the keys. We left the bikes at the apartment and walked. When we arrived at the hotel we were told there was no parking and only two places at the hotel. We managed to find one at the apartment and fitted the other three into a small space at the hotel. We were given the keys to the apartment after a tangle over payment. We had paid in advance but they were asking for payment. That was sorted. We were given a key. Now at the apartment, the key didn't fit any of the doors. By luck we opened a garage door and found the apartment. Access was via a narrow and unsafe staircase. On entry it was dark and uninviting. There was no bedding for the sofa bed. The hotel manager was contacted and wanted more money for bedding. I ended up sleeping in my clothes with no bedding. There are so many other things to list, unsafe electrics, broken smoke detector. To much to list. Extremely poor. Why do ******* promote this property?

Confort, chaleur et calme en plein coeur de Troyes Un séjour des plus agréables en plein centre ville. Accueil chaleureux, de très belles prestations, une literie incroyable. Moi qui ai des problèmes pour dormir, j'ai eu un sommeil profond et long, j'ai adoré ! L'appartement est décoré avec goût, on s'y sent bien. Je recommande vivement !

We booked this hotel for 1 night to break our journey from the Alps to Calais. Location is great but the hotel really let us down. I think it is quite normal to expect a mirror in a hotel room, but there was not one. I used the microwave door as a mirror! There were no window coverings (we were in the eaves so blinds would have been appreciated). Only 1 small pillow each and no surfaces in the bedroom to put clothes or suit case on, some instructions to enter the building would have been useful, also as would a welcome letter with details of the Wi-Fi. To top it all there was no hot water. The building does not have a manned reception so getting hold of anyone to complain is very difficult. Overall a very shabby and unfinished room that did not impress me. I will not be returning.

Idéalement placé en centre ville dans une rue calme, l'appartement est fonctionnel, bien agencé et joliment décoré.

Humidité Horrible séjour, chambre extrêmement humide sous les combes. Je me réveille le matin avec mon pantalon moite de par l'humidité. Ce changement de température a eu pour effet de me faire tomber malade. En outre, je peux signaler de légère tache sur les draps (qui ont survécu aux lavage, les draps était tout de même lavé avec des petits cheveux Eviter la chambre T32 !!