Home2 Suites by Hilton Troy

Fantastic stay! This hotel is new and super clean! The beds were very comfortable. It smelled clean and the bathroom was spotless.

Needs Attitude Adjustment When it comes right down to it, ratings are based more on emotion than anything. This is a brand new building so everything was new and functional. The bed was great and the room was clean and cozy. But the night front deskman was not at all welcoming, even though he was efficient handling the check-in. The worst part was breakfast. We made sure to be get down there fifteen minutes before the scheduled 9am closing and were sadly disappointed on almost everything being gone, including no waffle batter and no oatmeal. Worse yet was the attendants attitude. She thought it was close enough to closing time that she didn't need to provide food to us and the eight or ten people who came in after us. Everyone was talking about our disappointment in regards to the breakfast service. You can have the nicest facility in the world, but if you don't staff it with friendly, service-minded employees it will never be successful.

We are here for 5 nights. Check in was easy. When we got to our room after driving for 15 hours we decided to lay down. We pulled back the comforter and got in bed and my husband says "what is that?" pointing at the sheets. They were obviously dirty with multiple brown bodily stains. I called the front desk and the offered to switch rooms but we had just carried everything in and we were exhausted so I asked to just have someone change the bedding and they came and did that. The next morning we went down for breakfast. No coffee and no hot food and lots of people waiting. People were asking and they kept saying just a minute. Finally some more coffee was brought out but the sandwiches never showed up so we left. We were gone with family and didn't get back until almost 730 that night. Our room had never been cleaned. We just went to bed. The next morning we went to the lobby and no coffee again. I asked the front desk if the rooms are supposed to be cleaned and restocked daily. He said yes. I told him our room wasn't touched and he indicated that they were having problems and to let him know if it happened again. We were totally out of toilet paper so he gave me a roll. Avoid this place. For what we are paying to stay here and from our experiences at other Home2 Suites I am extremely disappointed. We come to the area at least twice a year for extended stays. I will never book this hotel again. I cannot believe Hilton would put their name on the building