Borgo Sant'Ambrogio - Resort

房間寬敞乾淨設施齊全，床品舒適，裝修風格獨特，周邊環境優美，非常值得體驗

The property itself is truly beautiful, with excellent views and a very peaceful, relaxing atmosphere. Our room was spacious and comfortable, Restaurant was good. the restaurant staff were also polite and courteous. However, we were disappointed by the service from the rest of the staff, particularly at reception. Given that this is a five-star hotel, we expected a higher standard of hospitality. We were traveling with large suitcases and needed assistance getting to and from our room, especially since the property includes several steps. Not only was help not proactively offered, but when we did request assistance, the staff’s response was noticeably cold and unwelcoming. Even when we expressed our thanks for the minimal help we eventually received, the attitude remained dismissive. For a hotel of this caliber, guest service should be a top priority, and unfortunately, the lack of warmth and professionalism from some of the staff left a negative impression. Also, the bathroom trash was already full when we arrived at the room. The location and beauty surrounding the property more than makes up for the lack of service, however don’t come here expecting a 5-star service.

Beautifully maintained characteristic resort set in the stunning countryside of Val d’Orcia. The room was not large but comfortable and impeccably clean with a little outdoor table & chairs just outside the door. The restaurant courtyard had a lovely view and the vast selection at breakfast was freshly made and the coffee very good. We were greeted each morning by a very friendly woman, possibly the owner as she seemed to be overseeing everything. Dinner was served out in the open courtyard as well and the pool had loungers and a view to die for. All in all a very pleasurable stay and we would recommend it to anyone wanting a quality stay in beautiful peaceful surrounds. We booked early and it was excellent value for money.