Villa Bertagnolli - Locanda Del Bel Sorriso

Simply magical in a wonderful Alpine environment. Good fresh air, green hilly area, old wooden house, typical Alpine. Staff is very kind and helpful, and a restaurant is also operating in the evenings with very good food, sweets. Calm area among the hills.

We love the location and the villa. Stayed here 13 years ago and wanted to see if it was still the same charming place. The atmosphere is unbeatable. The view from our balcony was wonderful and the room was furnished with antique and old pieces. All rooms are unique. Dinner and breakfast were both fine. Nothing to the extraordinary but plain good. We enjoyed conversation with our waiter Ali. We’ll definitely be back!

HORRENDOUS! The room we booked was not honoured. We paid for a Deluxe Quad room with one double bed and 2 single beds for family of 4, inclu was SUPPOSED TO BE TV, wifi, balcony, separate seating area. What we received was a room with 2 double beds, no tv, no wifi, no balcony, no separate seating area, dangerous steps immediately outside of bathroom, no handrail up steep flight of stairs to room, toilet and shower visible to outside through plain window into a public seating area as curtains did not cover window, poor quality sheets, lamps not working in the room, one double fold out bed squeaked horrendous all night, the other mattress leaned heavily to floor as a poor quality showing its age. We complained, and the staff member on reception did not know what to do, offering to leave comment for the sister of the owner the following morning. Next morning, requested a meeting with lady, who was not wanting to listen to my complaints, stating, "so you want the room for free". I replied, happy to pay, IF we had room we booked. She was aggressive, dismissive of complaint. She explained the room was not honoured because it was given to someone else who had arrived and wanted it for more nights so changed our room booking to the one without everything. I explained she should honour a booking made via ********** some months beforehand, and her response was, that was not how her hotel worked. Only partial refund given as she did not know how to refund card. Over to **********

Mi è piaciuta la villa di per sé ma il personale non molto

Very unique old villa - lovingly managed by a very helpful and friendly family. Wonderfully situated amongst vineyards, the villa was filled with flowering plants. The food was very good and reasonably priced.

Die Dame an der Rezeption war nicht sehr freundlich.Weil wir eine kleine Autopanne bei der sehr steilen und unwegsamen Anfahrt zum Hotelparkplatz hatten teilte ich ihr mit,dass wir den ADAC rufen mussten.Daraufhin sagte sie mir,ich solle mich beruhigen,mein Mann sei schließlich der Fahrer und hätte den Unfall zu verantworten etc.Dabei hatte ich ihr keinerlei Vorwürfe gemacht.Aber anscheinend war es nicht das erste Mal passiert und sie ging gleich in die Verteidigung.Ich fand das Benehmen sehr unfreundlich und keinesfalls angemessen.Hätte mich sehr darüber gefreut,wenn sie mir ihre Hilfe angeboten hätte oder zumindest gesagt hätte,dass es ihr leid tut.Schade,sonst war alles sehr schön:(