Sunset Vistas Two Bedroom Beachfront Suites

we booked the hotel for five nights while I was getting ready to move in for college. We paid $1170 at booking. The website ******* said that we only had to pay $125 at check-in which was fine. Tell me why when we get there, We are not notified that there needs to be a $400 authorized hold on our card in case of any “incidentals.” We authorized it, and the money was immediately taken out and it’ll say pending. This is completely unfair. The lady then tells us that every hotel did this. No, every hotel I have been through has taken our card information and after we check out, they go throughout the room and charge our card if anything was ruined. They do not authorize the hold that takes out the money immediately out of our bank account. That is money that we need for the college moving. We also came here in May and this wasn’t the case whatsoever. There was no hold and they just kept a credit card information in case of anything. Then we Asked for a side beach view, hotel room, and received the worst view ever with the view of the beach if you squint. On the southside. Most of the beach view is blocked by other buildings. So to charge us that much and then charge us an additional $400 is outrageous. That is money that we need. room looks dated and so does the decor. Balcony is tiny. Room is much smaller than the one on the north side that we had last time

I really enjoyed the room- having 2 bedrooms and a full kitchen was amazing, and the beach was very close. The a/c was also VERY good. I'm always hot and had no problem cooling down. I had a Gulf-facing room so I could see my teenagers on the beach while I was working. There was a washer and dryer, which was a nice surprise and allowed me to get all our laundry cleaned on the morning of our last day- such a time saver for someone who is obsessed with emptying suitcases and doing laundry as soon as they get home. The room was great, however, it was on the 2nd floor, right above the bar. This made for some very loud times while we were trying to relax in the room. If I had small children, hearing the cursing and drunk behavior would have been a deal breaker, but as I said, my kids are teens. I don't want to rain on anyone's parade, after all, these people were just having fun at the beach, but if I had small kiddos with me- next time, I would ask for a room far from the bar and on a higher floor. I also hated my parking space- it was against the wall of the bar, with a support wall to the other side. A gigantic Yukon Dinali was across from us, and it made it so I had to do a 3-5 point turn to get in and out of my space. Lastly, I knew when booking the room that I would have to work, but the hotel stated that they had wifi. The wifi did not connect to my PC from the room. It required a 5-minute walk to the front office with my computer open EVERY TIME I wanted to connect. Not. Ideal. Overall, I was very happy and would book again. Honestly, if they had taken off even a small amount from the bill for the inconvenience of the wifi, I would have been completely satisfied and probably wouldn't have even thought to include the issue in this survey. Instead, I was told, "Well, no one else is having that problem." Doesn't mean that I wasn't!

We recently stayed at this resort and were disappointed in the condition of the room. The tub had peeling paint, the tile shower was in need of regrouting and the air conditioner filter was filthy. We had stayed here before over the years and noticed over the last two years the room conditions have declined. It’s a great location, but the the rooms need a lot of tlc