Vieraskäyttäjä
9. maaliskuuta 2025
It might be a beautiful building and setting, but the staff here have NO idea of customer service. We went a little after Covid and were pretty shocked by the fact that the room we were given wasn't clean, had no towels, restaurant service was incredibly slow and unfriendly, and to top it off they insisted on charging us for a meat burger despite saying we were vegetarians. When we completed the survey explaining these issues, we were very kindly and **without asking** comped two nights stay. It worked--we felt much better about trying again. We just now tried to use it and were treated by a new manager like we were scammers.
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