Invite Hotel Corner Trabzon

Tip top

Generally okay hotel but could be so much better It is badly let down by its bathrooms and breakfasts. The hotel is in a good location, although next to main port road and flyover so you can’t really leave your window open. The rooms are a good size and there is a lovely bar area which is nice to sit and relax in after a day out. However, when we arrived the room smelt badly of damp; turns out the showers in the bathroom are very badly designed and flood every time you use them. This meant the wallpaper in the bathrooms was peeling away up the walls. The make up mirror was broken on the wall and missing. Also there was a coffee machine in the room - but no coffee pods. And proper cups and glasses are for some reason not allowed in the rooms. Neither of us can bear having drinks from paper cups. The room was however very clean. The breakfast was not good. On the first day because the hotel was fairly empty it was served to us, and whilst not great it was edible. The next two days it was buffet style and dreadful. Nothing was fresh, the cheeses were all hard greasy and the menemen looked disgusting. However, despite its flaws our stay was okay, mainly because the young staff who work there were all lovely. Don’t think we’d stay again though

We stayed here for two nights, and I strongly advise you to find another hotel. The customer service we received from this hotel was very, very bad, and the issues we had during our stay revealed that the hotel takes no ownership for problems - even problems that it actually causes. To our amazement, no manager was available to talk to us during the entire two-day duration of our stay. The staff had confirmed by email in advance of our stay that they would look after some important packages for us, which would arrive before we did. However, when the packages had arrived, they told the shipping company that they did not recognise our names and sent them away, which resulted in us never seeing them again. They tried to blame the shipping company, but we were able to obtain confirmation that it was not the shipping company's fault. This may seem like a problem that would not affect you, but my strong view is that no significant problem would be handled any differently. The management of the hotel were clearly comfortable to leave ill-equipped reception staff to cope without any support. I have never in my several decades of travelling encountered a situation where it was not possible to speak to a manager at any point during a stay or to have anyone take responsibility for resolving a customer's compliant. Aside from the terrible customer service, I believe the quality of the hotel is nowhere near high enough to justify the relatively expensive cost of staying there. The breakfast felt like an exercise in cost saving (the only bread being cheap white slices, having to ask on both mornings for milk to be provided, no fruit, no variety in anything else), with none of the quality that we experienced in other hotels we stayed in across Turkey. I know that it can be tempting to ignore a poor review when there are others that are more favourable, but I hope my advice is helpful. I urge you to book somewhere else so that you can enjoy your stay in Trabzon more than we did.