Vieraskäyttäjä
21. syyskuuta 2024
Disastrous experience and unhelpful staff – Avoid! I went to Dna Monse SPA on Monday 16 September to relax, but my experience was anything but relaxing. Two people behaved in an obnoxious and aggressive manner, completely disrupting the atmosphere. The SPA staff did absolutely nothing to intervene or calm the situation. Worse still, when, the day after I called the manager and I expressed my discomfort, the manager told me that there was “no reason to call the police” because I “had not been beaten”. Unacceptable and shocking! I had to leave the premises before the end of my service, because the situation was unbearable. Despite this, I paid for the service and the manager did not even have the courtesy to apologize properly or offer compensation. A truly disappointing experience, especially coming from an establishment that claims to be a place of relaxation and well-being. Absolutely avoid if you are looking for a moment of relaxation.
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