Kau Rio Serrano

My group of three friends stayed at Kau Rio Serrano for a few days in February 2025 as part of an organized tour, and we found this hotel to be the most extraordinary lodging and dining experience of our trip. The rooms each provided views and comfortable beds and spaces. The common areas were gorgeous and welcoming. The chef, Valeska, and her kitchen staff elevated this stay to "unbelievable." She is incredibly creative in selecting food options for varied dietary choices. What really stood out was Valeska's choice of local ingredients that she personally forages and selects, including berries (sauces, cocktails, jams, garnishes), mushrooms (main and side dishes), and greens. If in the Torres del Paine region, do not miss this hotel.

Un superbe séjour au Kau Rio Serrano ! Les chambres sont assez petites mais bien aménagées. Les lits très confortables, une belle salle de bain avec une grande douche et de la pression !! La vue de la chambre est juste sublime (il a fait beau quand on y était) et le restaurant sert des plats succulents et joliment présentés. Le meilleur petit déjeuner de tout notre voyage de 3 semaines en Argentine et au Chili ! Et le personnel est tellement gentil et attentionné… le seul point négatif que nous avons noté est la mauvaise insonorisation entre les chambres. Sinon c’était parfait !

We stayed in this hotel for 5 days in January of 2025. From the second you drive up you realize you are in paradise, the surroundings are picturesque and exquisite. Upon arrival we were greeted by Florencia who introduced herself to each member of our 6 person group and from that moment forward she knew each of us by name and was there to help with absolutely anything we needed! The rooms were spotless and each had a beautiful view of the surroundings including the mountains, cows, roosters and horses. The food was beyond 5 star. Each dish was explained as it always had a component of the region and highlighted the importance of the land around us. In our group of 6, 5 of us had dietary restrictions or allergies and each was honoured in every single meal. I personally have very severe allergies and I felt like I at no point had to worry or even think twice as the care given to each meal was explain each day. The calafate sour at this hotel is a MUST try.

Staff and service were welcoming and attentive. Food was excellent with beautiful presentation. Intimate hotel with grand view of the mountains. Overall wonderful experience. Nice Bar available. Roads in Patagonia are generally gravel and bumpy, but worth it.

From the moment we arrived and were greeted by Florencio we were embraced by comfort and the sense of welcome. Such a beautiful setting but also all the surroundings to make this an experience of true beauty. The food both in the flavours and presentation were art forms. All food preferences of the group accommodated graciously and remembered by the staff for each of the 5 days we were here. I would highly recommend this amazing place as a destination point and a spot to relax after exploring the park

Fantastic hotel in a beautiful location which made day trips into the park easy. The rooms and food were excellent, and the staff were incredibly friendly and helpful. They were kind enough to leave a nice bagged breakfast and lunch for me when I left early in the morning for a hike. Can’t recommend highly enough!