Hotel Ritual Torremolinos- Adults Only

Great hotel, sea view, pleasant staff, excellent short access via lift to the beach. Spa is good, however should be included in cost of the room.

The location is fantastic, and the staff were very friendly and always helpful. However, the cleanliness left something to be desired—there was noticeable dust on the furniture and quite a bit of hair on the floor. A little more attention to cleaning would make this place much better !

Tutto bene, ma non capisco perché non ci sia nessun utensile nella cucina, nemmeno una spugna o le posate...

I’m usually staying at Ritual hotel when in Torremolinos and always had a great experience… No this time when I didn’t see staff members at the reception being more flexible in order to satisfy customers request and experience. When I made the reservation, specifying a strong preference for a room not located to the ground floor, upon arrival and check-in I was informed but the front desk that my assigned room was on the ground floor, directly contradicting the preference I had clearly stated in the booking notes. I immediately raised the issue to the hotel staff reminding them of my prior request and I was told that the hotel was fully booked and not other rooms were available. I strongly believe that my request could have been accommodated if they would have taken in consideration my enquiry during the room assessment … the clearly didn’t have mindset of customer centricity which was very disappointing.

Todo genial personal muy amable y piscinas fantásticas

Hotel muy básico en servicios con precio no acorde, sólo por ser LGTBIQ+, la sauna de pago y al pedir una hora mas de late check out ya que llegamos a las 20h nos dicen que no que la habitación esta ocupada para el día de salida, entiendo que si la salida es a las 12 y la entrada a las 15 estaría el personal de limpieza 3 horas limpiando la habitación... vamos que era salir a las 13 en vez de las 12... un gesto así es el que marca la diferencia y las opiniones de los clientes.