TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort

As a group of friends we again spent an amazing weekend here, we have been coming here for 10 years now and always for a weekend break in January. We have already booked again for 2026. The Carlton is an older hotel and no not in pristine condition but for an older hotel this is to be expected, however the rooms are comfortable, the restaurant is very accommodating, even adding a different choice of vegetarian food as the one on offer was not something they liked. The staff are fantastic, friendly and helpful. Fantastic help yourself choice for breakfast and lovely 3 course meals for dinner. We used the Aztec fire and ice when we arrived of the Friday with several of us having a treatment in the afternoon. Then all 10 ladies had treatments throughout Saturday. We all had lunch in the Aztec bistro, It fair to say all of us enjoyed our break/weekend which is why we keep going back.

Weekend break recently with a party of over 70s for the weekend from Friday until the Sunday. On arrival at 4.30 we were allocated our rooms, some doubles, some singles. On entry it was SO COLD ! I had a small heated electric towel rail on in the bathroom which I left on all the time with the door open. The radiator was not on and with every will in the world would not heat up! Did try ringing down to Reception I was on the first floor but the internal room phone did not work so had to negotiate the stairs each time as the lift was very small and slow. Was told the heating would be on at 5.00, this did not happen! In fact some of our party never did get heating. Apparently the heating system was turned off when not in use and then problems restoring it. I did eventually get mine the following day. I had one spare blanket to go between three beds, two singles, one double and summer weight duvets. The tv could only be put on at the wall and the remote did not work. On the plus side, the staff were absolutely fantastic and did their best. The meals were good. The entertainment rooms were too far for us to walk to and involved many steps. All in all I would not return as have been ill with a flu virus ever since!

Overall a good hotel, clean and comfy. Breakfast was good and available. Only down side was that there weren’t any glasses in the room for water.