Premier Inn Torquay Seafront

AN EXTREMELY BAD EXPERIENCE, CUSTOMER SERVICE HORRIBLE On arrival I could not check-in because reception staff told me I had not pre paid. I showed proof of my Trip.com booking payment and my bank statement but staff wanted me to send copies to senior hotel staff directly to prove payment. I objected, an argument ensued, waiting customers witnessed were embarrassed. I paid cash and waited the entire day before staff agreed payment had been made and I was refunded BUT NO APOLOGIES. NO BREAKFAST. Premier Inn had been having website issues admitted by reservation staff. I booked 2 days but only 1 day could I book breakfast. The site would not permit reserving breakfast. Hotel staff offered that I pay extra for breakfast but my second night room booking was already more expensive than the first night which included breakfast. By this time I was so pissed off that we checked out without breakfast. THE WIFI DID NOT WORK. Neither mine or my wife phone could receive Wifi. I emailed the internet provider for the hotel and eventually received service. Reception staff tried for more than an hour and could not fix the problem. THE HOTEL IS OLD AND DECOR DOWDY. The entire decor of the hotel is old looking and desperately needs a remodel and modern colour scheme upgrade. Carpets, artificial wood floors and window coverings have the appearance of being very old.

I have held off writing this review until I could make my feelings/issues clear with the Premier Inn Guest Relations Team. However, although recorded, no further action will be taken, so here goes. We arrived and the staff on the desk made it clear they had been busy and wasn’t very welcoming. We had booked a family room (118) the room is huge, so this was great. Beds were made and was fresh linen, but that’s where this positives end for this room. The bathroom stank. I mean strong urine like a badly kept men’s toilet in a pub. The room clearly hadn’t been cleaned properly, not just that day, but in weeks!! Now we aren’t fussy, so I’m not saying we were moving furniture like they do on TV when reviewing rooms, this was clear on the skirting boards. And the plug when we went to plug in a charger, we couldn’t believe it. Then they can’t have pushed a vacuum around that day, otherwise they would have seen the tablets we had to pick up found on the floor in two different parts off the room. I don’t know if they were prescription *****, vitamins or recreational *****, but either way if the room had been cleaned, they surely would have been seen and picked up. Imagine if young children had picked these up?!? Please see photos. My wife went to reception and complained, we were told to wait while another room was prepared. We were then given room 4, not quite as big, but an adequate sized family room. This room had been cleaned, however as with the rest of the hotel, it was tired and well overdue a refurb. Once we got unpacked, we went out to explore our surroundings, and by chance we passed the lady who reallocated us, and she said as a way of apology, we were given free breakfast. We appreciated the offer, but would this have happened if we didn’t happen to pass each other? Who knows. The breakfast was an experience, we have stopped in a few Premier Inns so we know what to expect, but here, you have to book in. We wasn’t aware of this, and they made hard work of getting us a table, despite half the restaurant being empty. I was told they have 200 guest to seat, but if we are quick she could seat us. We did, we were quick, and the tables still remained empty, so why the big deal? Then later after we had eaten and gathered our things from the room, a short while later when we went out for the day the tables were still empty, so really no need to make such a big deal. On the Saturday the hot food was cold and poor. However the Sunday was much better and fresher, back to what we would expect. The rest of the hotel is well overdue an overhaul. Carpark is uneven, the paths to the car parks are a trip hazard where tree roots have lifted the block paving. The carpets are worn and look dirty. All the paintwork and walls are marked. It’s a Premier Inn, cheap and cheerful, we wasn’t expecting the Ritz, but we do expect cleanliness and freshness. The restaurant was clean and more up to date, so not sure why the rest of the Hotel hasn’t been brought up to date in

Excellent location with a view from many rooms. Walking distance to transport network and boat trips. Excellent room facilities, comfort and very clean. Very good value for money . Would prefer more twin room options. Breakfast choices and quality was good but more focus on healthier options (e.g quality fresh fruit and low/zero fat dairy) would enhance the experience.

Lovely stay in Torquay premier inn. Comfortable bed and lovely room, could just see the sea from the bedroom window. Had a great breakfast and dinner deal with the room. Lovely drink in the beer garden looking at the sea.

This hotel is well positioned overlooking the bay but check in staff attitude and car parking problems marred our stay. I would recommend you look for a hotel with sufficient car parking facilities and more helpful staff.

We were warmly welcomed and the teams are accommodating. The only downfall is the room hygiene and the noise from the shower.