Torquay Harbour

Really good premier inn. Would stay here again only problem that it was a little dusty on top of the pictures. Breakfast was very good. Good sleep. On the premier Inn website it showed a purple headboard but it was grey. Soft pillows were very comfortable.

If you want breakfast not on time, have to march up flights of stairs and walk to the very far end of the car park to get to your car and pay for the privilege, this place is for you. Would seriously consider looking elsewhere next time. Having said that, hotel was very clean looked great and rooms were ok if not a little cramped. Chucking a couple of camp beds down in a double room and then rebranding it as a family room was a bit rich.

Sort the windows out! Some kind of serious design flaw means that the sound of the rain on the window ledge is almost deafening and it's impossible to sleep! My kids and I were kept awake from the early hours of the morning. Even though the glazing is good and no other sounds come in. We won't be staying again!

Booked a room for a family of 4, on check-in was told room might not be set up as a quad??? And to go back to reception if that is the case. Get to room and suprise suprise it was only set up for single occupancy with only one towel + a double bed made up. Spoke to reception who said it will be done ready for when you get back later. Arrived back at hotel at 8PM with young kids ready to go to bed, to find nothing had been done with room. Went back to reception who said they would do it straight away. Waited 20minutes and no one came to room, went back to reception again and managed to get someone to come to room with bedding. We said we would set up room ourselves as kids were ready to get into bed, only to find out they had only given bedding for one more bed, not both. So back to reception again to ask for more bedding. On the 3rd day we asked for a room clean (for some reason at this hotel you have to request a clean, it's not the norm for it to be done daily??) . Said we need new towels, toilet paper and a bin empty, was told this would be done between 11AM and 3PM. Got back to hotel at 4.30PM ready to have a shower to go out for dinner and it was no suprise to find no one had been in our room. Toilet paper was empty and wet towels were still in bath - another visit to reception and waited there to be handed towels and toilet paper as had no faith in it being delivered to the room. Breakfast at hotel was good, parking is a shambles - if staying for more than 3 nights you are betting off buying a multi day ticket from council for parking, It's cheaper and you can park closer to the hotel. Rather than paying £9.50 a night to park at the furthest point away possible from the hotel. Also the multi day ticket can be used at some other car parks in Brixham and Paignton. Location is good, short walk down to the harbour. Hotel needs staff retraining or some systems changing as current set up is not working. We waited in reception a few times while waiting for friends to arrive and there was lots of other people complaining about similar issues to ours.

Was a lovely couple nights stay. Only a short walk from the town centre and The Harbourside also the staff were very friendly and accommodating. I would recommend it to anyone wanting a lovely few days getaway. It has lovely places to go eat and to go drink so would highly recommend booking this hotel.

The best room with a fab view over the marina, lovely and quiet. Staff were brilliant and food was good. Its such a well placed hotel which is central to everything. Just a short walk to shops, marina etc. Torquay is a place we love and the hotel is new so their Premier Plus rooms are lovely.