The Bay Suites - Entertainment Dist

This Airbnb is terrible , don’t ever choose to stay here. The check in process is so complicated and waited for so long, almost an hour. Poor instruction was given late to guests.  On the second night the fire alarm triggered at 1:35am we walked down from the 24 floor to the ground. It took an hour to resolve. We queue up to get the lift to go back our unit. The alarm triggered again and again for no reason the whole night until 4am. We got shocked and worried the whole night unable to have peaceful mind to sleep. This was terrible experience after a long journey flight. It was really exhausting.  We requested to early check out and refund as the premises is not meeting requirement. The owner not even compensate us and not allow to refund. This suck, they don’t care about us and our safety considering the price point. Additionally they did not want to attend to us and said they wanted to send someone up to our unit, but the person they were referring to was a housekeeper. How can a housekeeper resolve this issue??!! Also the billing team was only available after 2pm when we called the concierge even though it was a normal work day. We have high suspicion they are not working and are trying to scam your money. Please don’t stay here. Really bad experience and lousy Airbnb management team

不錯很好，方便

Don’t deal with these people. Will wait until the last minute to give you instructions on the most irritating processes for checking in and out. Will be reaching out to them to ask them to refund my parking costs because I did not receive parking instructions until I was already in a garage. Unit is fine, but not worth the hassle.