We booked this hotel based on location close to Toronto International Airport and that there was a shuttle service available. Our flight arrived at 12.30am and no sign of the shuttle. On ringing the hotel we were advised that the shuttle finished at 11.30pm. No where on the website mentioned the hours of operation. An expensive taxi ride later was met at reception by a very unhelpful and surly staff member. A $100.00 bond was put against our credit card in-case of damage to the room. I note that this now been charged to our credit card account, despite leaving the room exactly as we found it. Breakfast, the hot food was cold, coffee was undrinkable and the paper plates and plastic cutlery made eating breakfast difficult.
Our overall experience was poor and will not use this Comfort Inn ever again.
I swore off comfort inn motels a couple of years ago, but I was desperate and this one was close to the airport for a fight diversion. They offered a shuttle service which took an hour and a 15 to get to me, 45 minutes longer than the 30 minute wait I was told.
Room was clean, modern and the usual comfort inn smell. Bed and pillows comfortable. Good breakfast, again, not the usual comfort inn fruit loops and bagels
Käännä
GONDAL MUBASHAR
Majoittunut 3. 2024
Yksin matkustavat
3 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 24.4.2024
Not bad
Clean and worth for price
Käännä
Vieraskäyttäjä
Majoittunut 7. 2023
Perhe
6 arvostelu
3.2/5
Lähetetty 23.8.2023
It is great that shuttle bus can be provided for transferring to the airport, especially during the early morning at 4:30