Radisson Blu Toronto Downtown

When it's sounds like Radisson Blu, people may think of a 4-star hotel, but my experience with Radisson Blu was not so amused. The miscommunication started since we checked in. On Trip.com, it said we can have a buffet style breakfast with $25 per person, but upon asking them, they said it's a la carte and have to pay at the restaurant. There was no buffet available. They asked me to send an e-mail to confirm is the information about the breakfast is accurate as it mentioned in trip.com sadly no one responded to my e-mail until the hours of breakfast ( 8- 11 am ) and we had not breakfast in the morning. The room is okay. It is not as exciting as it sounds like Radisson Blu. I had experience staying in Radisson blu in other countries, but the room quality they had there is not even as comparable with Radisson blu toronto downtown. The room in Radisson blu toronto downtown is like the same as some random hotel. The coffee machine was really dirty. When we complained at the front desk, they did not send any replacement. Another thing is that no dental kits were provided as it should provide in all 4 star hotels. Upon requesting at the front desk, they send us dental kits like an hour later. While checking out the front desk lady, she was a trainee. I showed him the picture of the dirty coffee machine and explained our dissatisfaction. She said she couldn't do any compensation since the room was pre-paid. In return she offered me some bottle of water for our trip 😄. I mean, I don't need a water bottle as compensation. Then she offered me that the parking would be on the house. Now, I am waiting for the return of my $100 security deposit. Apart from that the location of the hotel is very cool and convenient. Just in the herat of downtown. The CN tower was visible just from the window of our room. Considering everything it does not meet the standard of a 4-star hotel.

位置很好！滿意！實拍照如下！邊周吃遊便利！

遅めにチェックインしたからか無料でお部屋をアップグレードしてくれました！ スリッパ、パジャマあり、お水も初めて付いていました。 目の前に24時間スーパーもあり便利です。

Clean environment , friendly staff, comfortable bed and great room, location was ideal for exploring Toronto on foot. An exceptional choice which made our first stay in Toronto magical.

Parfait emplacement pour le feu d’artifice tous commerces juste en face chambre spacieuse et très propre parfait

We stayed in a lovely room - King Suite with massive windows and a view of the harbour. The staff were helpful - our TV wasn’t working and they couldn’t fix it, so gave us a complimentary breakfast.