On June 25th my wife and I stayed at the Chelsea for 1 night.
We have been clients of Chelsea since it was first constructed many years ago.
We had a very disappointed stay this time because, as we waited on Gerrard St to enter the underground parking (quite congested) we were given a $200 parking violation by a parking representative who stated we were blocking the bike lane. We were in line for approximately 10 minutes and considered it normal traffic congestion in Toronto. We remained in our car and eventually entered the parking garage.
I have disputed the parking ticket, but also feel that Chelsea has to take some ownership in this situation. There were a couple of vehicles in front of the hotel without occupants that should have been moved and this would have given much easier access to the parking.
As of today Chelsea will not be a top preference for future visits to Toronto.
Käännä
heatherh
Executive Two Double Room
Majoittunut 5. 2025
Varattu muille
5 arvostelu
6.0/10
Lähetetty 27.6.2025
酒店位置挺好,吃飯、購物都很方便
Käännä
Vieraskäyttäjä
Chelsea Two Double Room
Majoittunut 5. 2025
Perhe
1 arvostelu
9.5/10
Mahtava
Lähetetty 26.6.2025
Everything is fantastic. Great hotel in a very good localization
Majoituspaikan vastaus: Dear Guest, Thank you for the review! We appreciate every bit of honest feedback as it helps us continually identify the key areas of our establishment that require extra attention to ensure a seamless guest experience. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto
Anonyymi käyttäjä
Chelsea Queen Room
Majoittunut 5. 2025
Liikematkustaja
2 arvostelu
9.2/10
Mahtava
Lähetetty 19.6.2025
走道半夜經常有説話聲傳到房間,門隔音不是很好。其它都很好
Käännä
Majoituspaikan vastaus: Dear Guest, We’d like to thank you again for taking the time to review our hotel. Thank you very much for your feedback - It is highly appreciated as it enables us to further develop our products and services. We look forward to having you stay with us again soon. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto
黄家庭
Chelsea Two Double Room
Majoittunut 5. 2025
Perhe
51 arvostelu
8.0/10
Erittäin hyvä
Lähetetty 16.6.2025
A large hotel which provides accomodation for many air crew staff. Location is good. There is a supermarket nearby which offers much convenience. Two indoor swimming pools and one fitness centre. A long queue during check out as there are only two staff in the front desk which is undesirable.
Käännä
Majoituspaikan vastaus: Dear Guest, Thank you for your review and for highlighting the convenience of our location and amenities like the pools and fitness centre. We’re glad you found them useful during your stay.We appreciate your feedback regarding the check-out experience and apologize for the delay you encountered. We understand how frustrating that can be and will share your comments with our team to help improve guest flow at peak times. We hope to welcome you back again soon! Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto
Vieraskäyttäjä
Chelsea Queen Room
Majoittunut 5. 2025
Pariskunta
1 arvostelu
7.0/10
Lähetetty 15.6.2025
第一日WiFi 壊了。地點好多食店。
Käännä
Majoituspaikan vastaus: Dear Guest, Thank you for the review! We appreciate every bit of honest feedback as it helps us continually identify the key areas of our establishment that require extra attention to ensure a seamless guest experience. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto