Holiday Boutique Suites

居然不退款酒店死活不退款

I want to start by saying how happy I am that the host let us check in an hour earlier since it starts at 5pm instead of the regular 3pm. This is an Airbnb type of place that requires you to put a $450 deposit for a one night stay which I thought it was very high. The location is amazing, walking distance to the CN tower and restaurants. It is a very cute place except for the cleanliness. The place was DIRTY. We decided to not use the shower because it was full of mold and hair (picture attached), there was hair everywhere! We saw there was a washer and dryer but the washer was full of towels that yet needed to be dry so we decided not to use. There were stains in the bed sheets so we decided to lay some of our own towels on top to sleep. We also decided to not touch the kitchen because the burner was broken and we did not want to cause a fire or something like that. Over all, it was decent for a one night stay but they need to fire the cleaner because I believe it is an easy fix to be a better place to stay.

First of all, this is not a hotel, but an apartment in a residential building. Check-in is remote, with the payment of a security deposit to be returned at check-out. I waited an hour and a half with my family in the lobby, including three children, for them to recognize the deposit ($300) I had made. We were already tired and nervous, I almost gave up on staying, but it was already paid for, so we stayed. After checking out, the difficulty of getting the deposit back began. First they said it would take 3 to 4 days. Then they apologized for the delay, but said that the deposit was being processed. Ten days have passed and I still haven't received my money back. I feel cheated, ripped off, disrespected. Trip.com should delete this site from its platform immediately, because they are not reputable professionals and they do not respect their customers, and they take unagreed values. Never book this place! Run away! Guaranteed trouble! I WANT MY MONEY BACK !!!

It was difficult to check in