Wuzhen Hengyitang Health Center

It's like the rest of China experience. It's fancy, elegant design, but the staff professionalism collectively hasn't caught up, short on their delivery. The breakfast server gets confused easily, and very forgetful. It would help if they can take note, but the staff doesn't do it. One coffee showed up cold?? The others are hot. One asked for no sea food breakfast, the soup showed up with fish cooked in it (but they took fish meat out). The soy milk were sprinkled with little shrimp bits. The night footbath was served, but one of the jug had room temperature water, while others have hot water. They try really hard to please, which is nice, but boy... So many minor little misses. For the price per night, I wish the service ran more smoothly.

A Seamless Escape into Tranquility at Hengyitang Health Centre From the moment we arrived, Hengyitang Health Centre enveloped us in an atmosphere of unparalleled service and serene luxury. Our experience was flawless, a testament to the hotel's commitment to excellence. Our personal butler, 半夏 (Banxia), was the cornerstone of our exceptional stay. She met us promptly at the customer service center and whisked us away on a scenic boat ride directly to the hotel – a truly magical start. Banxia anticipated our every need, managing every detail from A to Z with remarkable grace and efficiency. Her attentiveness ensured our complete comfort and allowed us to fully immerse ourselves in the experience. The arrival and check-in process were so seamless, it felt like a dream. We were effortlessly guided to our room, a sanctuary that surpassed all expectations. Describing the room in words simply wouldn't do it justice – it was a masterpiece of design and comfort. While Hengyitang Health Centre is undoubtedly a premium experience, the impeccable service, breathtaking ambiance, and meticulous attention to detail make it worth every penny. If you seek a tranquil escape where every need is catered to with effortless grace, look no further than Hengyitang Health Centre. This is an investment in unparalleled relaxation and rejuvenation.

The Wuzhen Hengyitang Health Center hotel amenities were excellent as well as the service. The hotel manager his Chinese name is 格桑, was extremely friendly and provided service above and beyond all expectations. He spoke English which helped but very nice and helped us a lot. I would give my highest recommendation for him

The place is beautiful !! But the most impressive of the stay was the service from the hotel, especially by the manager 格桑。He is very professional, and thoughtful! He really has gone out his way to welcome us. Thank you!

We had excellent stay at Hengyitang Health Centre. Love the holistic approach to wellness and health care, their attentive to all the details, healthy and sumptuous breakfast. Special mentioned to our personal butler 景天 who took excellent care of us during our stay, proactively provided us with all the essential travel information inside Wuzhen and answered to all our questions instantaneously.

Can’t ask more. Comfortable suite for family  Great breakfast suite  Nice restaurant near the resorts  And very importantly the excellent services from guest relations.