Premier Inn Maidstone (West Malling) hotel

Hotel OK the attached restaurant is poor. Closing down I think . Only a couple of bottles of beer available. Not worth £5.00 a bottle. The other option was wine

Convenient location, friendly welcome and good basic comfort as in all Premier Inns. However, as many Premier Inns, there is no air conditioning so the heat in the rooms and public areas is brutal when it's hot - even with a fan. The hotel needs a bit of updating and getting rid of cobwebs. Good big TV and our room was on the first floor at the far end from reception so it was very quiet and looked out over woodland which was nice.

Was parked at the location when an attempt of vehicle hijacking and robbery took place. The van was parked right next to the camera and informed the front desk regarding this matter and they stated the cctv was not functioning in that specific time frame.

Fantastic stay, new fans are perfect. Excellent staff, shout out to ruby & carly (hopefully spelt correctly). Room was clean and smelt fresh. Checked in was quick and efficient. Definitely stay again.

The accommodation was as you would expect with Premier inn, But the breakfast was absolutely disgusting, The bacon was shrivelled up and inedible the sausages were burnt and the hash browns were well over cooked, The waitress should not have served that up to anyone! The breakfast is supposed to be cooked to order but this was clearly not the case. I have worked in the industry all my life and would never serve this up to a customer even as a freebie!

I had a wonderful experience at Premier Inn thanks to the outstanding service from Wendy at reception. From the moment I arrived, Wendy greeted me warmly, handled my check-in quickly, and provided clear, helpful information about my stay.