Holiday Inn Express & Suites Toledo West

출장 간 Holiday Inn 호텔 자주 이용하는데 좋습니다. 방 컨디션도 항상 좋은 컨디션 유지해주셔서 감사합니다.

Clean hotel nice patio. Hotel staff rude. However rooms are spacious and have a great view. Breakfast bar nice.

Hotel lobby was clean, front desk staff was hit or miss. Breakfast was okay, pork sausage links were like rocks. Ketchup bottles were gross and empty. The breakfast attendant wasn’t very approachable. She did wipe the counters down often. Pool was broken and not one staff member could tell me if it was going to be reopening during my stay. One didn’t even know it hadn’t been fixed yet from days prior and another staff member didn’t even know it was broken. GUYS, how is this not communicated? Then randomly one night at 10:30pm (after posted pool hours of 10pm close) a family of 6 gets the front end worker to unlock the pool and this family is swimming. WHAT?! My oldest was up with me doing laundry and was naturally sooooo upset. Thank goodness my two younger ones didn’t witness this or a full meltdown would have ensued. I didn’t even question what the heck was with them swimming because we were leaving the next morning anyways. Incredibly frustrating. The gym room was standard except there was a broken step ball that looked like it had been sitting there for a very long time, obviously indefinitely damaged. Refillable water station with a RED light indicating a dirty filter and then of course, there weren’t any cups anyways to drink said water. One treadmill wouldn’t turn on. Didn’t try the ellipticals. Washer and dryer available, $2 each. You get quarters at front desk. They worked while we visited. They have coffee and hot water with tea bags 24/7 in lobby outside of breakfast area. It’s touch screen, asks regular, decaf or hot water. The room. The floors were DIRTY. Black feet and black bottom of socks. We’ve dealt with that at so many hotels. Bathtub needs some TLC. Drained very slow. Had some black (mold?) along caulk lines. The refillable Dove toiletries needed cleaned. They were gunky and rusty. Water pressure was mediocre. Sink also drained slow. TV remote was barely hanging with pretty much broken buttons. A few outlets didn’t work. Couch wasn’t very comfortable. Decided against using the pull out sofa. Room was set to cool, 66. It never felt “cool” and it wasn’t coming on often, not sure if it was malfunctioning. If I was in a pinch I’d come back because it wasn’t bad here … but will definitely check out other hotels in the area first. I travel often with my family. We stay at numerous chains and I definitely think this hotel was deserving of a very average 2.5/5.

This is the worst holiday in Express I've ever seen or stayed. I should have known this location was dirty and riddled with people who don't care about the customers they serve. The sidewalk at he entrance is filthy, the floors are filthy, and the rooms that I was checked into were filthy. I checked out of these rooms covers on the bed were a mess mold and mildew in the bathroom. Corporate needs to take their name off of this location, whew

The hotel was clean and the room was spacious. The staff were friendly, quick and efficient.

Very clean and professional staff.