Hyatt Regency Tokyo

Beautiful space but location is not as centralized. Big space, great interior, nice views.

Convenient with shuttle bus to station. Good location within proximity to Shinjuku station.

Pleasantly enjoyed my 2 night stay at this hotel with my partner, after staying at a smaller sized room in Ginza. The size of the room was great for Tokyo, and everything was nice and clean. The lobby is certainly an eye opener when first walking in.

The hotel was really nice and the rooms were spacious and clean. There is a convenience store just downstairs so it was easy to get anything you forgot.

I want to start off by saying , the service staff are very friendly and the front desk management was excellent in understanding and resolving some communication issues.  With that said, as my first Hyatt experience, I was not at all impressed by the property. To start, when I arrived - there was no one to greet me front my Taxi, while normally there is someone - there was a gap. Then when entering the giant lobby, there is no one to attend to you to guide you to the check out counter. Upon arrival at the checkout counter, the receptionist was friendly but there was no welcome drink offered (5 star hotel?). Then following this, no one was assigned to show you to your room, despite the fact that the room has some quirky features (which led to miscommunication/stressful situation for me).  Amenities provided in the room were rather basic and not premium. I waited till I finished my experience at Hotel Groove, to write this. I have to say that the experience at Hotel Groove was tremendously better in almost every way, despite having a room rate that is 40-50% cheaper.  Hyatt you need to do better, otherwise IHG, Marriot and Park Royal will leave you in the dust. Thank you to the front desk manager on duty for his hospitality and support. This is more of a message targeted toward head office to improve their processes and standards, rather than any misstep by a staff.

Love the Christmas decor and there is direct limousine bus to the hotel. But it is not near to major stations will stay if deal is good

Just a classic high end hotel with great view. Also plus it has a 7Eleven and subway right under the hotel. Very friendly staff and great ambient.

Great stay! Newly renovated and nice rooms. Will stay again.

Sadly, despite booking this for the final 3 nights of our honeymoon, so we could be somewhere central and premium as a treat before we went home, our stay was disappointing. Our check-in was quite strange: even though we'd booked a specific high room with city view, the receptionist made a point of telling us that they normally don't have a view but she'd make sure ours did (odd, as we'd booked specifically for this purpose). However, the main issue was we were double-charged for the room (c. £850) and the staff were really bad in helping us rectify the issue. We had paid in advance, but the same member of staff above my card at reception when we checked in - I thought we'd prepaid but was tired from travel and assumed I was mistaken. When we checked out, the hotel receptionist informed me that they had indeed accidentally double-charged us for the room. However, despite having the original card and *them* being the ones to flag the issue, they wouldn't offer me a refund then and there unless I provided the receipt for their mistake (which being packed up and ready for a 14 hour flight home, I didn't have easily to hand). They informed me I'd have to wait until Monday when their accounting department opened to reimburse me. I have never in my life been in a situation before where such an established brand not only made such a high value mistake but then claimed there was nothing they could do, with no gesture of goodwill or anything to make up for it. Overall, this has rather put me off Hyatt, and for a special occasion, I certainly wouldn't dream of booking them again. Shame, because we really thought this would be the highlight of our honeymoon, but the capsule hotel we stayed in the days before had miles better service (and a public bath, so better facilities too!) (Also, as a heads up in case you are mistake from old TripAdvisor reviews, there is no swimming pool and no jacuzzi: unless you're paying for the spa services, the only thing you appear able to use is the gym, which is nice in that its on the top floor with a great view, but is not really designed for leisure if that's the style of trip you're on. Not the hotel's fault in this case, but it's also not super clear from Googling and we would've booked somewhere else if we'd realised.)