MONday Apart Premium UENO

Good facility

今次是第二次book，不論上次或今次都十分滿意酒店的環境和服務；雖然我在網上預約時有錯漏，但酒店亦即時處理，只要補回差額便可安排一家四口在家庭房住；十分喜歡房間所有需用物品都有，基本上不用額外帶任何物品便可入住😉

除了位置較不便，其他都很好。

完全沒有服務，說好的三天執房，只是純粹添毛巾，廁所無廁紙無加，無洗衣液沒有加，沒有垃圾袋沒有加，垃圾亦都無倒！全部要我到櫃檯拎！ 浴室地墊毛巾只有一條！要求先換！

The front desk staff of various nationalities lacked knowledge about hospitals. They didn’t ask why we needed to go to the hospital, nor did they suggest checking whether we had health insurance in Japan. They gave us the wrong hospital recommendation, which wasted our time as we had to communicate and handle everything by ourselves. My son was vomiting, and when we requested new bedsheets and pillows, they refused, stating that the booking was only for two people—even though there were two adults and two young children (1 and 3 years old). The staff didn’t ask why we needed the items and only focused on whether there would be extra charges. There was no support at all. It was a very poor experience. The Japanese staff made no effort to help. This was our first and definitely our last time staying here.

有洗衣機 廚房 就是離地鐵有點距離。衹不過有中文服務。挺好