Ikebukuro Royal Hotel

Room was clean & comfortable. Space Ok with 2 luggag(24") . Drinking water dispenser at lobby.plus point WiFi was good. 😉 . Couldn't check in even though arrived ~2pm ++

Very disappointed with this hotel. Never experienced this in my life!! 1. No aircon when website says ac for cooling only. They use centralized AC. Was told next mth only can turn on cold air. The room was so hot n we couldn't sleep. They said open windows. But so noisy, could hear ppl shouting all night. Terrible! 2. Staff inconsistency in what they say. Print out doc says check out at 12pm, but they called us in the morning to check out at 10am. The older lady just kept saying No No.No. So rigid and not willing to help. its not even our fault. Yr hotel made mistakes and customers hv to go through the stress during holidays. 3. Website says 'luggage storage' thats why i booked here. I also double checked with a staff 1 day in advance to store luggage on our last day. When checked out, the old lady again said No keeping luggages! I almost swore at her! How can u 1 day says this, another day says different thing. Then dont advertise on website to keep luggage. Our flight is late night, so inconsiderate and rigid. Overall i just feel they are so unfriendly and unhelpful.

3 mins from station. It also has Onsen in the hotel

The air con was not opened when I got into the room and there is a strange smell, after like 1 or 2 hrs it’s not noticeable anymore, but the smell in toilet was still there all 3 days I stayed there, so I went to the big bath instead

Has 24Hrs onsen.

This hotel is quite old but convenient! Only few minutes walking distance to JR station

This hotel is very close to the station. Walk 5-7 min. Location is best. It is clean but a bit old. Air-con is centralized in small room type. So maybe difficult to control the temperature.

Great for family

First room allocated had a stench. When I asked for a change in room, they moved me to a noisier room which is older, had curtains that didn’t close fully, and door which did not have a latch. I had to ask for a change in room again which the Vietnamese lady staff initially did not want to change until I insisted, finally got a proper room. I wish the staff would ask themselves whether this is how they would like to be treated if they were the guest?! Never staying there again.