Great hotel in a great location. This was our first time in Tokyo and felt it was an excellent starting point. Would book again. Room was small (as expecting in Tokyo) but very clean. Staff were very welcoming and was happy to answer all our questions and sorted our luggage transfer to our next hotel. I would highly recommend.
Käännä
Majoituspaikan vastaus: Thank you very much for choosing Hotel Mystays Nishi-Shinjuku.
We are very pleased to receive your compliments on several points.
As you mentioned, our hotel is conveniently located within walking distance from JR Shinjuku Station and Shinjuku Subway Station, and there are many restaurants in the area.
We apologize for any inconvenience caused by the small size of the rooms, but we are working with our cleaning staff to create a clean facility and provide courteous service so that our guests can spend a comfortable stay.
Please feel free to contact us with any questions about shipping luggage or directions to the airport.
We will do our best to provide you with even better service in the future, so please feel free to use our hotel again when you come to Tokyo.
We look forward to serving you again when you visit Tokyo.
Hotel Mystays Nishi-Shinjuku
Vieraskäyttäjä
Standard puolikaksoishuone【Ei tupakointia】
Majoittunut 1. 2025
Pariskunnat
4 arvostelu
9.7/10
Mahtava
Lähetetty 13.3.2025
非常滿意谢谢各位服务员下次来東京再入住
Käännä
Majoituspaikan vastaus: 感謝您入住 HOTEL MYSTAYS Nishi-Shinjuku 。
對於我們能夠提供令您滿意的服務,我們感到非常欣慰。
我們也很高興能收到您對我們員工的讚美,但我們不會滿足於現狀,希望能藉由這些話,在未來改善我們的顧客服務。
最後,我們感謝您在百忙之中抽空給我們提供意見。
我們期待再次與您見面。
Hotel Mystays Nishi-Shinjuku
Vieraskäyttäjä
Standard yhden hengen【Savuton】
Majoittunut 1. 2025
Muu
9 arvostelu
10.0/10
Ylivertainen
Lähetetty 22.2.2025
房間乾淨整潔舒適,已經多次入住,交通方便,設施齊全
Käännä
Majoituspaikan vastaus: 非常感謝您選擇 Mystays West Shinjuku 酒店。也感謝您的寶貴意見。我們很高興聽到您對我們酒店的位置和設施感到滿意。 我們的飯店鄰近火車站,前往其他觀光景點(如餐廳)也非常方便。 我們非常感謝您的美言。 我們所有的員工將在未來繼續為您的滿意而努力。我們期待在您造訪東京地區時,再次歡迎您光臨我們的飯店。
Xiangen
Standard Twin【Tupakoimaton】
Majoittunut 1. 2025
Matkusta ystävien kanssa
1 arvostelu
10.0/10
Ylivertainen
Lähetetty 21.2.2025
Very good,thanks.
Käännä
Majoituspaikan vastaus: Dear guest,
Thank you for choosing Hotel Mystays West Shinjuku.
We also thank you for taking time out of your busy schedule to write a review.
Our hotel is located in the heart of Shinjuku, where there are plenty of restaurants. The hotel is located in a quiet area, so we hope you had a pleasant stay during your stay.
We look forward to welcoming you to our hotel again on your next stay.
Hotel Mystays Nishi-Shinjuku
Vieraskäyttäjä
Standard Twin【Tupakoimaton】
Majoittunut 1. 2025
Matkusta ystävien kanssa
1 arvostelu
9.0/10
Mahtava
Lähetetty 18.2.2025
호텔이 작긴한데 위치가 너무 좋았어요! 다좋은데 샤워기 수압이 너무 약해용 ㅜㅜ
Käännä
Majoituspaikan vastaus: 고객님께
호텔 마이스테이스 니시신주쿠에 숙박해 주셔서 대단히 감사합니다.
또한, 이렇게 좋은 후기를 남겨주셔서 감사 드립니다.
고객님께서 말씀하신 것처럼 저희 호텔은 신주쿠의 중심부에 있으면서도 한적한 곳에 위치하고 있으며, 식당도 풍부하여 머무시는 동안 편안하게 지내실 수 있었으리라 생각합니다.
다만, 샤워기의 수압에 대해서는 죄송합니다. 당장 개선하기는 어렵지만, 고객님의 소중한 의견을 시설 담당자에게 전달하여 직원들과 정보를 공유하도록 하겠습니다.
다음에도 호텔 마이스테이스 니시신주쿠에 다시 방문해 주시면 감사하겠습니다.
직원 일동, 기다리고 있겠습니다.
Vieraskäyttäjä
Standard yhden hengen【Savuton】
Majoittunut 1. 2025
Matkusta ystävien kanssa
1 arvostelu
7.5/10
Lähetetty 16.2.2025
Generally well kept and clean. Quiet with ok sized room. Those with larger luggage will struggle to open and unpack/repack.
Bathroom is a good size but is retrofitted as a 'step-up' bathroom where the whole bathroom is raised off and above the room height. So those with mobility or issues with steps will want to avoid this. Bath is decent size and is nice enough to soak for up to 1.7-1.8m tall person.
Käännä
Majoituspaikan vastaus: Thank you for staying at HOTEL MYSTAYS Nishi Shinjuku. We appreciate your feedback during your stay and sharing your thoughts regarding the room. As you mentioned some room has only a little space but we have also a large room that has a lot of space. Regarding the bathroom there is a step-up which may cause some inconvenience so we have a table for rent at the front desk. Thank you for your compliments on the cleanliness of the room. The entire staff will continue to strive to provide services that satisfy our guests. Your feedback is important to us, and we appreciate you sharing your experience. We hope you will consider staying with us again when you travel to the Tokyo area.
Hotel Mystays Nishi-Shinjuku
Majoituspaikan vastaus: Thank you for choosing our hotel.Thank you for taking the time to leave us a review.We sincerely apologize for not meeting your expectations regarding your stay.We take your valuable feedback seriously and will strive to further improve our services in the future.If you have any specific complaints or points of concern, we would appreciate it if you could let us know.We will make every effort to provide you with a better stay the next time you visit us.Hotel Mystays Nishi-Shinjuku
Vieraskäyttäjä
Standard Twin【Tupakoimaton】
Majoittunut 11. 2024
Perhe
1 arvostelu
8.5/10
Erittäin hyvä
Lähetetty 16.1.2025
位置尚算方便,我們一家大細住兩床房夠住
Käännä
Majoituspaikan vastaus: 非常感謝您選擇 Hotel Mystays Nishi-Shinjuku。我們也要再次感謝您抽空給我們意見。我們很高興聽到您在本飯店住宿期間對房間感到滿意。我們的飯店位於新宿,交通便利,附近有許多餐廳和購物選擇。 我們相信您一定會在東京享受到愉快的住宿體驗。我們將繼續努力,在未來為我們的客人提供更好的服務,因此,當您來到東京時,請不要猶豫,再次使用我們的酒店。我們期待您的再次光臨。西新宿 Mystays 飯店
Vieraskäyttäjä
standardi【tupakoimaton】(parivuode)
Majoittunut 11. 2024
Pariskunnat
4 arvostelu
9.0/10
Mahtava
Lähetetty 8.1.2025
Hotel MyStays Shinjuku was decent but didn’t quite exceed expectations. The location was convenient, with easy access to transport and attractions. However, the rooms felt a bit dated, and the service was average. It’s a solid choice for a basic stay, but nothing extraordinary stood out. Rooms are small.
Käännä
Majoituspaikan vastaus: Thank you for staying at our hotel.
We are glad you were satisfied with the location.
As you mentioned, there are close-to transport such as JR and Tokyo Metro as the hotel is in the center of Shinjuku, which is often complimented as a convenient location for sightseeing by our guests.
However, the land itself is small so you may feel the room is small too.
It is difficult to improve the room size, but we can upgrade yours to a larger room if available, so please feel free to ask at the reception.
Continuing to provide better service, and we wish you would stay at our hotel again.
We are looking forward to seeing you.
Hotel Mystays Nishi-shinjuku
Vieraskäyttäjä
standardi【tupakoimaton】(parivuode)
Majoittunut 12. 2024
Perhe
3 arvostelu
6.0/10
Lähetetty 6.1.2025
The hotel is quite far from station
Käännä
Majoituspaikan vastaus: Thank you very much for choosing Hotel Mystays Nishi-Shinjuku from among many other accommodation options.
Thank you for your comments regarding the distance from the hotel to the station. Our hotel is a 7-minute walk from the West Exit of Shinjuku Station on the JR, Tokyo Metro and private railway lines, a 5-minute walk from Seibu Shinjuku Station on the Seibu Shinjuku Line and only a 3-minute walk from Shinjuku Nishiguchi Station on the Toei Oedo Line. If you leave from a different exit, it may seem a little further away. If you wish, we can call a taxi from the front desk, so please let us know next time you have the opportunity to use the hotel.
We look forward to welcoming you back to our hotel.
Hotel Mystays Nishi-Shinjuku
Wy96
Standard Twin【Tupakoimaton】
Majoittunut 11. 2024
Liikematkustajat
7 arvostelu
10.0/10
Ylivertainen
Lähetetty 3.1.2025
Nice and clean hotel. Walking distance to Train station and airport express bus. Surrounding you can find a lot of restaurants, family marts, pharmacyand cafes. Close to the shopping area too. Re book another trip this Jan 25.
Käännä
Majoituspaikan vastaus: Thank you very much for your stay at Hotel Mystays.
We are very pleased to have received several compliments from you.
As you mentioned, our hotel is within walking distance of JR Shinjuku Station and the underground station, and is conveniently located near many restaurants, convenience stores, pharmacies and shopping areas.
And we are very happy to hear that you will be staying with us again on 25 January.
We look forward to seeing you again.
Hotel Mystays Nishi-Shinjuku